SSC/ N 2501 Provide administrative support to recruitment processes
SSC/ N 2501
Provide administrative support to recruitment processes
Overview This unit is about carrying out specified rule-based transactions to support recruitment processes.
5
Applicable NOS Unit
SSC/ N 2501 Unit Code Unit Title (Task) Description
Provide administrative support to recruitment processes SSC/ N 2501 Provide administrative support to recruitment processes
This unit is about carrying out specified rule-based transactions to support recruitment processes. Scope This unit/task covers the following: Transactions: completing recruitment requisition documentation posting requisitions screening resumes/applications scheduling interviews coordinating logistics for interviews creating offer letters coordinating pre-employment checks providing pre-onboarding information to candidates completing employee identification documentation Stakeholders: recruiters hirers candidates service suppliers Media: telephone e-mail fax chat post face-to-face Appropriate people: line manager hiring manager recruiters subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to recruitment processes PC2. carry out transactions, as required by recruiters, in line with your 6
SSC/ N 2501
Provide administrative support to recruitment processes
organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. communicate effectively with stakeholders using appropriate media PC4. obtain advice and guidance from appropriate people, where required Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, guidelines and client specific service Context level agreements for providing administrative support including your role and (Knowledge of the responsibilities in relation to this company/ KA2. employment law, policies and procedures for recruitment processes and the organization and importance of complying with these its processes) KA3. your organization’s knowledge base and how to access and update information KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for recruitment processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation accurately and adhering to required timescales for each stage of the recruitment process KA9. the importance of identification documentation and the implications if this information is not checked KA10. policies and procedures for recording, storing and sharing recruitment information and the importance of complying with these KA11. where to obtain advice and guidance on recruitment processes B. Technical You need to know and understand: KB1. relevant documentation to be completed at different stages in recruitment Knowledge processes KB2. the purpose of interview schedules and how to create these KB3. how to co-ordinate: logistics for interviews pre-employment checks KB4. relevant pre-onboarding information required by candidates KB5. current practice in recruitment processes Skills (S) A. Core Skills/ Writing Skills Generic Skills You need to know and understand how to: SA1. communicate with colleagues in writing 7
SSC/ N 2501
Provide administrative support to recruitment processes
B. Professional Skills
C. Technical Skills
Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements Problem Solving You need to know and understand how to: SB6. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB7. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB8. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB9. check your work is complete and free from errors Team Working You need to know and understand how to: SB10. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. source, use and apply tools and packages specific to your role SC4. store and retrieve information SC5. keep up to date with changes, procedures and practices in your role
8
SSC/ N 2501
Provide administrative support to recruitment processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2501 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
9
Provide administrative support to recruitment processes
Overview This unit is about carrying out specified rule-based transactions to support recruitment processes.
5
Applicable NOS Unit
SSC/ N 2501 Unit Code Unit Title (Task) Description
Provide administrative support to recruitment processes SSC/ N 2501 Provide administrative support to recruitment processes
This unit is about carrying out specified rule-based transactions to support recruitment processes. Scope This unit/task covers the following: Transactions: completing recruitment requisition documentation posting requisitions screening resumes/applications scheduling interviews coordinating logistics for interviews creating offer letters coordinating pre-employment checks providing pre-onboarding information to candidates completing employee identification documentation Stakeholders: recruiters hirers candidates service suppliers Media: telephone e-mail fax chat post face-to-face Appropriate people: line manager hiring manager recruiters subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to recruitment processes PC2. carry out transactions, as required by recruiters, in line with your 6
SSC/ N 2501
Provide administrative support to recruitment processes
organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. communicate effectively with stakeholders using appropriate media PC4. obtain advice and guidance from appropriate people, where required Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, guidelines and client specific service Context level agreements for providing administrative support including your role and (Knowledge of the responsibilities in relation to this company/ KA2. employment law, policies and procedures for recruitment processes and the organization and importance of complying with these its processes) KA3. your organization’s knowledge base and how to access and update information KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for recruitment processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation accurately and adhering to required timescales for each stage of the recruitment process KA9. the importance of identification documentation and the implications if this information is not checked KA10. policies and procedures for recording, storing and sharing recruitment information and the importance of complying with these KA11. where to obtain advice and guidance on recruitment processes B. Technical You need to know and understand: KB1. relevant documentation to be completed at different stages in recruitment Knowledge processes KB2. the purpose of interview schedules and how to create these KB3. how to co-ordinate: logistics for interviews pre-employment checks KB4. relevant pre-onboarding information required by candidates KB5. current practice in recruitment processes Skills (S) A. Core Skills/ Writing Skills Generic Skills You need to know and understand how to: SA1. communicate with colleagues in writing 7
SSC/ N 2501
Provide administrative support to recruitment processes
B. Professional Skills
C. Technical Skills
Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements Problem Solving You need to know and understand how to: SB6. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB7. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB8. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB9. check your work is complete and free from errors Team Working You need to know and understand how to: SB10. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. source, use and apply tools and packages specific to your role SC4. store and retrieve information SC5. keep up to date with changes, procedures and practices in your role
8
SSC/ N 2501
Provide administrative support to recruitment processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2501 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
9
