SSC/ N 2505 Provide administrative support to benefits processes
SSC/ N 2505
Provide administrative support to benefits processes
Overview This unit is about carrying out specified rule-based transactions to support benefits processes.
27
Applicable NOS Unit
SSC/ N 2505 Unit Code Unit Title (Task) Description
Provide administrative support to benefits processes SSC/ N 2505 Provide administrative support to benefits processes
This unit is about carrying out specified rule-based transactions to support benefits processes. Scope This unit/task covers the following: Transactions: enrolling employees on benefits programs monitoring changes which affect benefits data updating benefits master records with changes executing benefits applications coordinating benefits programs with suppliers Stakeholders: employees in client organization managers in client organization benefits specialists in client organization client account manager suppliers of benefits programs Media: telephone e-mail chat post face-to-face Appropriate people: line manager colleagues subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to processes PC2. carry out transactions as required, in line with your organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. respond to benefits queries referred from employee helpdesk in line with SLAs PC4. generate reports requested by stakeholders in standard formats PC5. communicate effectively with stakeholders using appropriate media PC6. obtain advice and guidance from appropriate people, where required 28
SSC/ N 2505
Provide administrative support to benefits processes
Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, service level agreements and Context guidelines for providing administrative support including your role and (Knowledge of the responsibilities in relation to this company/ KA2. your organization’s knowledge base and how to access and update organization and information its processes) KA3. legislation, requirements, rules and regulations that apply to payroll and tax related processes KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for benefits processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation for transactions accurately and adhering to required timescales KA9. your organization’s systems, tools and databases for benefits transactions and how to use and update these KA10. your organization’s policies and procedures for benefits transactions and the importance of complying with these KA11. where to obtain advice and guidance on benefits processes KA12. standard formats for reports B. Technical You need to know and understand: KB1. relevant documentation to be completed at different stages in benefits Knowledge processes KB2. common benefits queries and how to respond to these KB3. how to generate standard reports KB4. the purpose of benefits master records and how to access and update these KB5. how to co-ordinate benefits programs with suppliers KB6. changes which may affect benefits data and how to monitor these KB7. current practice in benefits processes Skills (S) A. Core Skills/ Writing Skills Generic Skills You need to know and understand how to: SA1. communicate with colleagues in writing Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules and service level agreements
29
SSC/ N 2505
Provide administrative support to benefits processes
B. Professional Skills
C. Technical Skills
Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements SB6. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB7. work effectively in a customer facing environment Problem Solving You need to know and understand how to: SB8. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB9. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB10. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB11. check your work is complete and free from errors Team Working You need to know and understand how to: SB12. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. store and retrieve information SC4. source, use and apply tools and packages specific to your role SC5. keep up to date with changes, procedures and practices in your role
30
SSC/ N 2505
Provide administrative support to benefits processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2505 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
31
Provide administrative support to benefits processes
Overview This unit is about carrying out specified rule-based transactions to support benefits processes.
27
Applicable NOS Unit
SSC/ N 2505 Unit Code Unit Title (Task) Description
Provide administrative support to benefits processes SSC/ N 2505 Provide administrative support to benefits processes
This unit is about carrying out specified rule-based transactions to support benefits processes. Scope This unit/task covers the following: Transactions: enrolling employees on benefits programs monitoring changes which affect benefits data updating benefits master records with changes executing benefits applications coordinating benefits programs with suppliers Stakeholders: employees in client organization managers in client organization benefits specialists in client organization client account manager suppliers of benefits programs Media: telephone e-mail chat post face-to-face Appropriate people: line manager colleagues subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to processes PC2. carry out transactions as required, in line with your organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. respond to benefits queries referred from employee helpdesk in line with SLAs PC4. generate reports requested by stakeholders in standard formats PC5. communicate effectively with stakeholders using appropriate media PC6. obtain advice and guidance from appropriate people, where required 28
SSC/ N 2505
Provide administrative support to benefits processes
Knowledge and Understanding (K) A. Organizational You need to know and understand: KA1. your organization’s policies, procedures, service level agreements and Context guidelines for providing administrative support including your role and (Knowledge of the responsibilities in relation to this company/ KA2. your organization’s knowledge base and how to access and update organization and information its processes) KA3. legislation, requirements, rules and regulations that apply to payroll and tax related processes KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for benefits processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation for transactions accurately and adhering to required timescales KA9. your organization’s systems, tools and databases for benefits transactions and how to use and update these KA10. your organization’s policies and procedures for benefits transactions and the importance of complying with these KA11. where to obtain advice and guidance on benefits processes KA12. standard formats for reports B. Technical You need to know and understand: KB1. relevant documentation to be completed at different stages in benefits Knowledge processes KB2. common benefits queries and how to respond to these KB3. how to generate standard reports KB4. the purpose of benefits master records and how to access and update these KB5. how to co-ordinate benefits programs with suppliers KB6. changes which may affect benefits data and how to monitor these KB7. current practice in benefits processes Skills (S) A. Core Skills/ Writing Skills Generic Skills You need to know and understand how to: SA1. communicate with colleagues in writing Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules and service level agreements
29
SSC/ N 2505
Provide administrative support to benefits processes
B. Professional Skills
C. Technical Skills
Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements SB6. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB7. work effectively in a customer facing environment Problem Solving You need to know and understand how to: SB8. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB9. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB10. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB11. check your work is complete and free from errors Team Working You need to know and understand how to: SB12. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. store and retrieve information SC4. source, use and apply tools and packages specific to your role SC5. keep up to date with changes, procedures and practices in your role
30
SSC/ N 2505
Provide administrative support to benefits processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2505 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
31
