technical service pointer
TECHNICAL SERVICE POINTER
For Immediate Attention of Your Service Department Technical Service Pointer #: W10815055A Action Required: Informational/Mandatory Release Date: July, 2015
Cooking Products
Jenn‐Air 30” Single, Double and Combination Wall Ovens Fully Extendable Roller Rack Rework # R251BD
Brands Affected
Models:
Single Ovens JJW2430W* JJW3430W*
Double Ovens (Requires 2 Kits)
Combination Ovens
JJW2730W* JJW2830W* JJW3830W*
JMW2430W* JMW3430W*
Serial Number Code Date: D210 through D505 (March 2012 – February 2015) Not all Models/Serials are affected.
Special Instructions: Rework # R251BD (Parts and Labor) must be noted on the claim
Concern: The fully extendable roller rack with handle may disengage when fully extended, posing a potential burn hazard to consumers. While waiting for a free repair or repair kit, consumers should not use the roller rack. If possible, remove the roller rack and keep it for repair. ALL POINTERS ONLINE: https://www.servicematters.com/ To receive pointers by email, or to edit or delete a current email address, go to https://www.servicebench.com/
Cause:
32.5” 22”
Manufacturing variability
Handle
Identifying a fully extendable oven rack versus a half extendable rack. Frame Guide
This is a picture of the front of a fully extendable oven rack as you open the oven door. The difference between the 2 racks is the metal frame guide shown in the circle.
Page 1 ® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn‐Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2014 All rights reserved.
TECHNICAL SERVICE POINTER
For Immediate Attention of Your Service Department Technical Service Pointer #: W10815055A Action Required: Informational/Mandatory Release Date: July, 2015
Cooking Products
Correction: Install service Kit: A separate service force gauge is used in conjunction with this service kit. If you were not provided one directly from Whirlpool, Order part # W10818417 Gauge.
United States - W10811020 kit - (Double Ovens Requires 2 kits) Canada - W10812435 kit - (Double Ovens Requires 2 kits) Note: If the oven Cavity needs any touch up after the repair you can order a high temperature oven touch paint pen. Part # W10803163 - Black Install the service kit and follow the instructions provided. You can also review the kit installation procedure on ServiceMatters.com If the customer would like more information, direct them to contact Whirlpool Corporation at 877-9292029 (toll free) from 8AM to 8PM ET Monday through Friday or 8AM-4:30PM ET on Saturday. Consumers may also visit http://jennair.com (Canada: http://jennair.ca/fr) and click on “Product Recall” in the lower right corner of the homepage, or go directly to http://repair.whirlpool.com.
Page 2 ® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn‐Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2014 All rights reserved.
For Immediate Attention of Your Service Department Technical Service Pointer #: W10815055A Action Required: Informational/Mandatory Release Date: July, 2015
Cooking Products
Jenn‐Air 30” Single, Double and Combination Wall Ovens Fully Extendable Roller Rack Rework # R251BD
Brands Affected
Models:
Single Ovens JJW2430W* JJW3430W*
Double Ovens (Requires 2 Kits)
Combination Ovens
JJW2730W* JJW2830W* JJW3830W*
JMW2430W* JMW3430W*
Serial Number Code Date: D210 through D505 (March 2012 – February 2015) Not all Models/Serials are affected.
Special Instructions: Rework # R251BD (Parts and Labor) must be noted on the claim
Concern: The fully extendable roller rack with handle may disengage when fully extended, posing a potential burn hazard to consumers. While waiting for a free repair or repair kit, consumers should not use the roller rack. If possible, remove the roller rack and keep it for repair. ALL POINTERS ONLINE: https://www.servicematters.com/ To receive pointers by email, or to edit or delete a current email address, go to https://www.servicebench.com/
Cause:
32.5” 22”
Manufacturing variability
Handle
Identifying a fully extendable oven rack versus a half extendable rack. Frame Guide
This is a picture of the front of a fully extendable oven rack as you open the oven door. The difference between the 2 racks is the metal frame guide shown in the circle.
Page 1 ® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn‐Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2014 All rights reserved.
TECHNICAL SERVICE POINTER
For Immediate Attention of Your Service Department Technical Service Pointer #: W10815055A Action Required: Informational/Mandatory Release Date: July, 2015
Cooking Products
Correction: Install service Kit: A separate service force gauge is used in conjunction with this service kit. If you were not provided one directly from Whirlpool, Order part # W10818417 Gauge.
United States - W10811020 kit - (Double Ovens Requires 2 kits) Canada - W10812435 kit - (Double Ovens Requires 2 kits) Note: If the oven Cavity needs any touch up after the repair you can order a high temperature oven touch paint pen. Part # W10803163 - Black Install the service kit and follow the instructions provided. You can also review the kit installation procedure on ServiceMatters.com If the customer would like more information, direct them to contact Whirlpool Corporation at 877-9292029 (toll free) from 8AM to 8PM ET Monday through Friday or 8AM-4:30PM ET on Saturday. Consumers may also visit http://jennair.com (Canada: http://jennair.ca/fr) and click on “Product Recall” in the lower right corner of the homepage, or go directly to http://repair.whirlpool.com.
Page 2 ® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn‐Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2014 All rights reserved.
