The Leadership Communication Mastery Series Week 1/Lesson 1 ...
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Lesson 1 Learning Objectives: • • • • • • • • • • •
The purpose of communication Defining “influence” Understanding the difference between “influence” and “manipulation” Understanding “high-influence environments” vs. “low-influence environments” Evaluating your 3 choices to influence The two ways to influence and get results and the one that we should use most of the time The components of communication that impact our ability to influence The Champion Communicators’ Rule The Champion Communicators’ Triad Understanding 5 Core Communication Values of Influence Introducing your Sphere of Influence
Why did you choose to invest in this program? What specifically would you like to learn about influencing and why is that important to you?
The Purpose of Your Communication: To
______________________________
______________________________,
&
_____________________________
______________________________
______________________________ in our professional and personal life.
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
1
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
the &
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Influence Defined: Getting others to do what you _____________ or ________________ them to do while increasing _____________________ and reducing __________________________.
How is “influence” different from manipulation? The primary difference between “manipulation” and “influence” is ________________________. Influence is done with _________________________, which means we only communicate in a way that is consistent with our ______________ ______________ and focuses on building and maintaining a
_____________-_______________
relationship
by
understanding
what’s
____________
________________________________ to those with whom we need to influence.
Is your environment designed for you to “influence?”
(after reviewing the definitions in this lesson, place a check mark next to the type of environment you are presently operating within)
High-Influence:
Low-Influence:
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
2
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence What to do to Influence your environment (internal environment and/or external environment)? Choose from among these 3 options: Each option has its benefits & costs, evaluate those here
Benefits
Costs
Choose to Influence
Choose to Let Go
Choose to Remove
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
3
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Two ways to influence: ___________________________________ Power! ___________________________________ Power! Often we do not have ____________________________ power, or at least enough of it, to have leverage over the individual with whom we are trying to influence. Secondly, and even more importantly, we should rarely, if ever, resort to ____________________________ power! There are only 2 instances where ____________________________ power should be applied: 1. In an ____________________________ and/or ____________________________. 2. As a very ____________________________
____________________________.
Therefore, our best option for influence is ___________________________________ Power!
Two Components Necessary for a Positive, High-Influence Environment to Manifest: ___________________________________________ (I believe that you absolutely have my best interests at heart (or our team/organization) and that you will follow through on what you say you’re going to do!)
________________________________________________________________________________ (You are on the same page and both agree on and are excited about the direction things are going!)
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
4
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence
Communicating to Create Relationship Power & a High-Influence Environment 3 Simple Communication Strategies to Build Trust & Commitment to a Common Vision
Words – Tone – Body Language The Mehrabian Myth: Words 7 % Tone 38% Body Language 55% The reality is, I believe, that the percentage of influence on a communicated message is more like my unscientific percentages below, what is your experience? Words: 50% Tone: 30% Body Language: 20% Words = What
The Champion Communicators’ Rule =
“Do unto others as ______________ want to be done unto!” You do this by learning what’s most important to them by asking, how they like to be communicated with, what their style is, and what you need to do and not do in working for, and with them. Also ask: What’s most important to you in ___________________________________? •
What is your most desired outcome/result you’d like us to achieve together?
•
If I could grant you 3 wishes for our work together, what would you wish for?
•
What help do you need from me so you can feel comfortable we’re on the same page?
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
5
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Tone & Body Language = How: Often “how” we communicate is even more impactful than what we communicate. It is vital that our “how” is consistent and congruent with the message we want to communicate. We do this in many ways, and here are two I’ve found to be most effective: The Champion Communicators’ Triad
Additionally, by committing personally, to communicating with the 5 core communication values with whom we want to build trusting relationships that lead to relationship power:
_________________________________ _________________________________ _________________________________ _________________________________ _________________________________ The End - Lesson 1
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
6
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Lesson 1 Learning Objectives: • • • • • • • • • • •
The purpose of communication Defining “influence” Understanding the difference between “influence” and “manipulation” Understanding “high-influence environments” vs. “low-influence environments” Evaluating your 3 choices to influence The two ways to influence and get results and the one that we should use most of the time The components of communication that impact our ability to influence The Champion Communicators’ Rule The Champion Communicators’ Triad Understanding 5 Core Communication Values of Influence Introducing your Sphere of Influence
Why did you choose to invest in this program? What specifically would you like to learn about influencing and why is that important to you?
The Purpose of Your Communication: To
______________________________
______________________________,
&
_____________________________
______________________________
______________________________ in our professional and personal life.
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
1
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
the &
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Influence Defined: Getting others to do what you _____________ or ________________ them to do while increasing _____________________ and reducing __________________________.
How is “influence” different from manipulation? The primary difference between “manipulation” and “influence” is ________________________. Influence is done with _________________________, which means we only communicate in a way that is consistent with our ______________ ______________ and focuses on building and maintaining a
_____________-_______________
relationship
by
understanding
what’s
____________
________________________________ to those with whom we need to influence.
Is your environment designed for you to “influence?”
(after reviewing the definitions in this lesson, place a check mark next to the type of environment you are presently operating within)
High-Influence:
Low-Influence:
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
2
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence What to do to Influence your environment (internal environment and/or external environment)? Choose from among these 3 options: Each option has its benefits & costs, evaluate those here
Benefits
Costs
Choose to Influence
Choose to Let Go
Choose to Remove
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
3
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Two ways to influence: ___________________________________ Power! ___________________________________ Power! Often we do not have ____________________________ power, or at least enough of it, to have leverage over the individual with whom we are trying to influence. Secondly, and even more importantly, we should rarely, if ever, resort to ____________________________ power! There are only 2 instances where ____________________________ power should be applied: 1. In an ____________________________ and/or ____________________________. 2. As a very ____________________________
____________________________.
Therefore, our best option for influence is ___________________________________ Power!
Two Components Necessary for a Positive, High-Influence Environment to Manifest: ___________________________________________ (I believe that you absolutely have my best interests at heart (or our team/organization) and that you will follow through on what you say you’re going to do!)
________________________________________________________________________________ (You are on the same page and both agree on and are excited about the direction things are going!)
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
4
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence
Communicating to Create Relationship Power & a High-Influence Environment 3 Simple Communication Strategies to Build Trust & Commitment to a Common Vision
Words – Tone – Body Language The Mehrabian Myth: Words 7 % Tone 38% Body Language 55% The reality is, I believe, that the percentage of influence on a communicated message is more like my unscientific percentages below, what is your experience? Words: 50% Tone: 30% Body Language: 20% Words = What
The Champion Communicators’ Rule =
“Do unto others as ______________ want to be done unto!” You do this by learning what’s most important to them by asking, how they like to be communicated with, what their style is, and what you need to do and not do in working for, and with them. Also ask: What’s most important to you in ___________________________________? •
What is your most desired outcome/result you’d like us to achieve together?
•
If I could grant you 3 wishes for our work together, what would you wish for?
•
What help do you need from me so you can feel comfortable we’re on the same page?
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
5
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
The Leadership & Workplace Communication Expert Transforming How Business Leaders Communicate so They Can Motivate
The Leadership Communication Mastery Series Communicating to Influence Up, Down & All Around
Week 1/Lesson 1 – Assessing Your Environment for Influence Tone & Body Language = How: Often “how” we communicate is even more impactful than what we communicate. It is vital that our “how” is consistent and congruent with the message we want to communicate. We do this in many ways, and here are two I’ve found to be most effective: The Champion Communicators’ Triad
Additionally, by committing personally, to communicating with the 5 core communication values with whom we want to build trusting relationships that lead to relationship power:
_________________________________ _________________________________ _________________________________ _________________________________ _________________________________ The End - Lesson 1
©2012-2013 Weisman Success Resources, Inc. P.O. Box 5094, Poughkeepsie, NY 12602
6
phone: 845-463-3838
www.WorkplaceCommunicationExpert.com [email protected]
