THE PREMIER VIRTUAL CONCIERGE BUSINESS
THE PREMIER VIRTUAL CONCIERGE BUSINESS PRESENTER: SHEILA E. CHAMBLISS THURSDAY, MARCH 12, 2009
AGENDA Introduction Customers Services Rates and Payment Industry Statistics
2
INTRODUCTION
INTRODUCTION Who we are?
Virtually Manageable (VM) is a premier virtual concierge business designed to provide personal concierge services efficiently, professionally, and with an exceptional commitment to customer service.
4
INTRODUCTION (con’t) Our mission…
Virtually Manageable, LLC offers a variety of personal and business services that will free clients' of the stress and commitments of everyday life in order for them to spend time doing the things they would rather be doing.
5
INTRODUCTION (con’t)
What is a personal concierge? An individual that markets billable servicesdirectly to clients who pay them for virtual assistant services, running errands, buying gifts, making travel arrangements, and numerous other tasks.
6
INTRODUCTION (con’t)
What did you call me?
Personal Assistant
Personal Concierges Are Also Called…
Lifestyle Manager
Virtual Concierge
Virtual Assistant
Personal Aide
7
INTRODUCTION(con’t)
Partnering with a personal concierge…
Creates more time for you to focus on needs of your new and prospective clients Assists with providing you with more time for family, friends and personal interests 8
INTRODUCTION(con’t)
Personalconcierge qualification measures
Qualified Concierge
Member of A Reputable Concierge Organization
Have the Required Licenses and Insurances
5+ Years Administrative and/or Hotel Experience
Administrative and/or Concierge Certifications
9
INTRODUCTION(con’t)
Personal Concierge vs. Traditional Assistant
Personal Concierge
Traditional Assistant
Available 24/7 Only Pay Work Done Administrative Experience
Cost for Office Space or Equipment Run Personal Errands Medical Benefits & Other Insurances
10
CUSTOMERS AND SERVICES
CUSTOMERS AND SERVICES
Who are personal concierge’s clients?
Small Business / Entrepreneurs
Corporations
Working Couples
Large Estate/Home and Elderly
12
CUSTOMERS AND SERVICES (con’t) Run Errands
Buy Gifts Pick up tickets Pick up car
Hotel Reservations
Car Service Restaurant
Luxury/VIP
Administrative
Coordinate Household Matters
Research Typing Filing
Corporate
Meeting Planning
Venue Selection Catering Printed Materials
Personal Concierge Services
Vacations Car Repairs Wait for Contractors
Personal / Family
Run Errand
Dry Cleaners Supermarket DMV
13
CUSTOMERS AND SERVICES(con’t)
Benefits of a personal concierge to a small business owner
PROBLEM: Needs 12 Additional Hours a Day
Extremely Busy – Unable to Handle All Aspects of Running A Office
Needs Assistance with Administrative Tasks
RESULT: More Time to Focus On Creating New Business
More Time Available for Creating New Business & Personal Tasks
Personal Concierge – Handle the tasks that you are unable
14
CUSTOMERS AND SERVICES (con’t)
Benefits of a personal concierge to a working couple
Run routine errand during the week – dry cleaning, post office and grocery shopping
Coordinate events – family reunions, weddings and other social gatherings
Oversee maintenance to home – greet and coordinator with contractors and other various
More Time with Spouse and/or children
Coordinate travel and entertainment – hotel accommodations, concert tickets and organize vacations
15
RATES AND PAYMENT
RATES AND PAYMENT
Virtually Manageable payment options and terms
Payment Options Checks (business, cashier’s, and personal) All major credit cards
VISA MasterCard American Express Discover
PayPal
Payment Terms Deposit of 50% percent of cost due prior to beginning assignment/project Credit Card Authorization form must be completed regardless of how initial payment is made Late payments will incur a 15% fee every billing cycle A $35 charge for returned checks
17
RATES AND PAYMENT (con’t)
Virtually Manageable payment plan
The Monthly Retainer Plans Retain our services on a monthly basis and enjoy the benefit of additional hours at discounted rate. This method is preferred because it allows VM to get adequately acquainted with your business or lifestyle in order to better service you Plans has four options – see chart below
Bronze Plan
Silver Plan
Gold Plan
Platinum Plan
5 hours
15 hours
25 hours
40 hours
5% discount
10% discount
15% discount
20% discount
18
RATES AND PAYMENT(con’t)
How we formulate our rates
Factors we considered when formulating our rates
Salary range will depend on a number of circumstances Years of professional experience Educational background Formal training Extent of benefits offered Hours Duties
Note: In general, a personal concierge are compensated $25.00 - $65.00 per hour.
19
INDUSTRY STATISTICS AND INFORMATION 20
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges employed in the US
PERSONAL CONCIERGE (By Region) Northeast
Southeast 9%
49%
Southwest
Northwest
24%
18%
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
21
INDUSTRY STATISTICS AND INFORMATION (con’t) Number of personal concierges employed by business professionals Corporate Executives
Entreprenuers
Small Business Owners 600
500 400 300 200
100 0 Errands Personal
Errands Business
Virtual Assistant Services
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
Travel Arrangements 22
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges with professional certification
Professional Certification Certified Conceirge
28%
32%
Certified Master Virtual Assistant The Golden Keys
15% 25%
Certified Administrative Professional
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
23
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges employed by clients in the US by service
Gift Buying
Services
Theater & Concert Tickets
Elderly Person
Making Reservations Event Planning
Working Couple
Travel Arrangement
Corporate Executive
Running Errands 0
20
40
60
80
100
Percentage
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
24
INDUSTRY STATISTICS AND INFORMATION (con’t)
Growth of in personal concierge industry vs. traditional assistant in the US 1000 900 800
Thousands
700 600
500
Concierge Service
400
Traditional Assistant
300 200 100 0 2008
2003
1998
1993
1988
Year
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
25
INDUSTRY STATISTICS AND INFORMATION (con’t)
Top paying states in the concierge industry employment and wage figures
Employment
Hourly Mean Wage
Annual Mean Wage
New York
1,890
$17.89
$37,210
0.022%
Hawaii
650
$17.09
$35,550
0.107%
District of Columbia
920
$15.17
$31,560
0.148%
Nevada
410
$13.95
$29,020
0.032%
State
Percent of State Employment
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
26
INDUSTRY STATISTICS AND INFORMATION (con’t) Top paying states in the concierge industry
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
27
INDUSTRY STATISTICS AND INFORMATION (con’t) Top paying states in the concierge industry number employed
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
28
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by employment and wage figures
Annual Mean Employment Hourly Mean Wage Wage
State District of Columbia Florida Hawaii Massachusetts Neveda
920 2,450 650 1,100 410
$15.17 $10.89 $17.09 $13.93 $13.95
$31,560 $22,640 $35,550 $28,980 $29,020
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
Percentage of State Employment 0.148% 0.031% 0.107% 0.034% 0.032%
29
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by employment and annual mean wages
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
30
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by hourly and annual wages
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
31
INDUSTRY STATISTICS AND INFORMATION Did you know?… :
A recent survey, by the nonprofit research organization Families and Work Institute said 52% of workers feel they don’t have enough time to get their work done, compared to 40% in 1977. The same study indicated 78% of couples live in a twoincome family, working a combined total 91 hours per week. Personal concierges can count on getting more business as people look to relieve the stress and maximize their time away from the office.
32
INDUSTRY STATISTICS AND INFORMATION (con’t) Did you know?… :
According to Entrepreneurial Challenge Survey,” 73% of the founders and CEOs of 340 fast-growing businesses surveyed said retaining key workers was the biggest issue they faced. Adding a personal concierge to the list of perks might just help employees keep their work/life balance in ultimately keep them at their jobs.
33
HOW TO
CONTACT US:
PHONE: 555.484.2693 FAX: 555.484.9326 EMAIL: [email protected] WEB SITE: www.vmllc.net LOCATION: Bala Cynwyd Plaza Suite 425 Bala Cynwyd, PA 19104
34
IMPORTANT INFORMATION: DISCLAIMER This presentation has been prepared for informational purposes and is not an offer to buy or sell, or a solicitation to buy or sell any investment. Virtually Manageable, LLC has taken steps to ensure that the information in this presentation is correct, it does not accept any liability for the content, accuracy and completeness of the presentation or for any loss arising from reliance on it.
© Virtually Manageable, LLC 2008. All rights reserved – March 2009
35
AGENDA Introduction Customers Services Rates and Payment Industry Statistics
2
INTRODUCTION
INTRODUCTION Who we are?
Virtually Manageable (VM) is a premier virtual concierge business designed to provide personal concierge services efficiently, professionally, and with an exceptional commitment to customer service.
4
INTRODUCTION (con’t) Our mission…
Virtually Manageable, LLC offers a variety of personal and business services that will free clients' of the stress and commitments of everyday life in order for them to spend time doing the things they would rather be doing.
5
INTRODUCTION (con’t)
What is a personal concierge? An individual that markets billable servicesdirectly to clients who pay them for virtual assistant services, running errands, buying gifts, making travel arrangements, and numerous other tasks.
6
INTRODUCTION (con’t)
What did you call me?
Personal Assistant
Personal Concierges Are Also Called…
Lifestyle Manager
Virtual Concierge
Virtual Assistant
Personal Aide
7
INTRODUCTION(con’t)
Partnering with a personal concierge…
Creates more time for you to focus on needs of your new and prospective clients Assists with providing you with more time for family, friends and personal interests 8
INTRODUCTION(con’t)
Personalconcierge qualification measures
Qualified Concierge
Member of A Reputable Concierge Organization
Have the Required Licenses and Insurances
5+ Years Administrative and/or Hotel Experience
Administrative and/or Concierge Certifications
9
INTRODUCTION(con’t)
Personal Concierge vs. Traditional Assistant
Personal Concierge
Traditional Assistant
Available 24/7 Only Pay Work Done Administrative Experience
Cost for Office Space or Equipment Run Personal Errands Medical Benefits & Other Insurances
10
CUSTOMERS AND SERVICES
CUSTOMERS AND SERVICES
Who are personal concierge’s clients?
Small Business / Entrepreneurs
Corporations
Working Couples
Large Estate/Home and Elderly
12
CUSTOMERS AND SERVICES (con’t) Run Errands
Buy Gifts Pick up tickets Pick up car
Hotel Reservations
Car Service Restaurant
Luxury/VIP
Administrative
Coordinate Household Matters
Research Typing Filing
Corporate
Meeting Planning
Venue Selection Catering Printed Materials
Personal Concierge Services
Vacations Car Repairs Wait for Contractors
Personal / Family
Run Errand
Dry Cleaners Supermarket DMV
13
CUSTOMERS AND SERVICES(con’t)
Benefits of a personal concierge to a small business owner
PROBLEM: Needs 12 Additional Hours a Day
Extremely Busy – Unable to Handle All Aspects of Running A Office
Needs Assistance with Administrative Tasks
RESULT: More Time to Focus On Creating New Business
More Time Available for Creating New Business & Personal Tasks
Personal Concierge – Handle the tasks that you are unable
14
CUSTOMERS AND SERVICES (con’t)
Benefits of a personal concierge to a working couple
Run routine errand during the week – dry cleaning, post office and grocery shopping
Coordinate events – family reunions, weddings and other social gatherings
Oversee maintenance to home – greet and coordinator with contractors and other various
More Time with Spouse and/or children
Coordinate travel and entertainment – hotel accommodations, concert tickets and organize vacations
15
RATES AND PAYMENT
RATES AND PAYMENT
Virtually Manageable payment options and terms
Payment Options Checks (business, cashier’s, and personal) All major credit cards
VISA MasterCard American Express Discover
PayPal
Payment Terms Deposit of 50% percent of cost due prior to beginning assignment/project Credit Card Authorization form must be completed regardless of how initial payment is made Late payments will incur a 15% fee every billing cycle A $35 charge for returned checks
17
RATES AND PAYMENT (con’t)
Virtually Manageable payment plan
The Monthly Retainer Plans Retain our services on a monthly basis and enjoy the benefit of additional hours at discounted rate. This method is preferred because it allows VM to get adequately acquainted with your business or lifestyle in order to better service you Plans has four options – see chart below
Bronze Plan
Silver Plan
Gold Plan
Platinum Plan
5 hours
15 hours
25 hours
40 hours
5% discount
10% discount
15% discount
20% discount
18
RATES AND PAYMENT(con’t)
How we formulate our rates
Factors we considered when formulating our rates
Salary range will depend on a number of circumstances Years of professional experience Educational background Formal training Extent of benefits offered Hours Duties
Note: In general, a personal concierge are compensated $25.00 - $65.00 per hour.
19
INDUSTRY STATISTICS AND INFORMATION 20
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges employed in the US
PERSONAL CONCIERGE (By Region) Northeast
Southeast 9%
49%
Southwest
Northwest
24%
18%
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
21
INDUSTRY STATISTICS AND INFORMATION (con’t) Number of personal concierges employed by business professionals Corporate Executives
Entreprenuers
Small Business Owners 600
500 400 300 200
100 0 Errands Personal
Errands Business
Virtual Assistant Services
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
Travel Arrangements 22
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges with professional certification
Professional Certification Certified Conceirge
28%
32%
Certified Master Virtual Assistant The Golden Keys
15% 25%
Certified Administrative Professional
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
23
INDUSTRY STATISTICS AND INFORMATION (con’t)
Percentage of personal concierges employed by clients in the US by service
Gift Buying
Services
Theater & Concert Tickets
Elderly Person
Making Reservations Event Planning
Working Couple
Travel Arrangement
Corporate Executive
Running Errands 0
20
40
60
80
100
Percentage
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
24
INDUSTRY STATISTICS AND INFORMATION (con’t)
Growth of in personal concierge industry vs. traditional assistant in the US 1000 900 800
Thousands
700 600
500
Concierge Service
400
Traditional Assistant
300 200 100 0 2008
2003
1998
1993
1988
Year
Source: The Personal Concierge Guide, D. Bonner, Vintage Books, 2007
25
INDUSTRY STATISTICS AND INFORMATION (con’t)
Top paying states in the concierge industry employment and wage figures
Employment
Hourly Mean Wage
Annual Mean Wage
New York
1,890
$17.89
$37,210
0.022%
Hawaii
650
$17.09
$35,550
0.107%
District of Columbia
920
$15.17
$31,560
0.148%
Nevada
410
$13.95
$29,020
0.032%
State
Percent of State Employment
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
26
INDUSTRY STATISTICS AND INFORMATION (con’t) Top paying states in the concierge industry
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
27
INDUSTRY STATISTICS AND INFORMATION (con’t) Top paying states in the concierge industry number employed
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
28
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by employment and wage figures
Annual Mean Employment Hourly Mean Wage Wage
State District of Columbia Florida Hawaii Massachusetts Neveda
920 2,450 650 1,100 410
$15.17 $10.89 $17.09 $13.93 $13.95
$31,560 $22,640 $35,550 $28,980 $29,020
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
Percentage of State Employment 0.148% 0.031% 0.107% 0.034% 0.032%
29
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by employment and annual mean wages
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
30
INDUSTRY STATISTICS AND INFORMATION (con’t)
States with the highest concentration in the industry by hourly and annual wages
Source: U.S. Bureau of Labor Statistics – Occupational Employment and Wages, May 2007
31
INDUSTRY STATISTICS AND INFORMATION Did you know?… :
A recent survey, by the nonprofit research organization Families and Work Institute said 52% of workers feel they don’t have enough time to get their work done, compared to 40% in 1977. The same study indicated 78% of couples live in a twoincome family, working a combined total 91 hours per week. Personal concierges can count on getting more business as people look to relieve the stress and maximize their time away from the office.
32
INDUSTRY STATISTICS AND INFORMATION (con’t) Did you know?… :
According to Entrepreneurial Challenge Survey,” 73% of the founders and CEOs of 340 fast-growing businesses surveyed said retaining key workers was the biggest issue they faced. Adding a personal concierge to the list of perks might just help employees keep their work/life balance in ultimately keep them at their jobs.
33
HOW TO
CONTACT US:
PHONE: 555.484.2693 FAX: 555.484.9326 EMAIL: [email protected] WEB SITE: www.vmllc.net LOCATION: Bala Cynwyd Plaza Suite 425 Bala Cynwyd, PA 19104
34
IMPORTANT INFORMATION: DISCLAIMER This presentation has been prepared for informational purposes and is not an offer to buy or sell, or a solicitation to buy or sell any investment. Virtually Manageable, LLC has taken steps to ensure that the information in this presentation is correct, it does not accept any liability for the content, accuracy and completeness of the presentation or for any loss arising from reliance on it.
© Virtually Manageable, LLC 2008. All rights reserved – March 2009
35
