THE SPINNAKER VOLUME 19, ISSUE 10
INTERNATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS BAHIA CHAPTER, NEWPORT BEACH, CALIFORNIA
APRIL 2013
PRESIDENT’S MESSAGE How do you like the time change? I have mixed emotions about it. It’s always a nuisance until we get used to it; but by the time we get used to it, the time changes again. On one hand, I like the longer days so we don’t have to drive home in the dark. Also, I still have enough daylight to walk the dog when I get home. On the other hand, I hate getting up in the dark (5:30 a.m.) unless I’m going on a trip. Speaking of going on a trip, Sydney Alexander, CAP-OM and I went to Pasadena Saturday, March 9, for a Professional Development & Networking Forum. It was a ways—especially for Sydney—but worth it. I learn a lot about what’s going on in IAAP from the California Division Board. (Early registration price ends on April 18.) Remember Neil Malek from Knack Training who presented for Bahia twice? He will be presenting at California Division meeting this year. They’ve finally caught on to how great he is. Shucks! Now, he’ll be harder to ask back to Bahia. But not to worry too much; we have another great techy guy, Tim Owens, who will be presenting for us in June. We have been very fortunate this past year to have our lineup of speakers and appreciate having them attend our meetings. We had a very interesting speaker in March—Lindon Crow from Productive Learning and Leisure. He pointed out some different ideas we may have overlooked in the way we look at things. Things became clearer or different, depending upon our perception. The third annual Bingo event went very well and was quite profitable. Toni Consiglio,CAP had a wonderful afternoon planned for us and did a great job of organizing it. We used the community center near Sydney Alexander’s home, and it was beautiful. Barb Schmit (from Esselte) was there and sold some of her wood items and trivets she creates with a scroll saw, of which Bahia received 15 percent of sales. Thanks to the perseverance of Joan Snyder, CAP-OM, our Bahia website is now underway once again. Please go in and take a look at it at www.iaap-bahia.org. She was even able to load some of our Spinnakers onto the site. If there is something you think should be added, please send an email to Joan; I’m sure she’ll be accommodating, as time allows. Once it’s set up, if anyone wants to take over the position of webmaster, it won’t be difficult. The April 11 meeting will be busy. Not only will we have a great speaker, Patty Malone, Ph.D., who will talk to us about being clear in our communication, but it will be our membership meeting. Please bring a guest or a friend; maybe one or two will become members. If you would like to speak for about five minutes as to what being a member of IAAP means to you, please let me know ASAP. We will also be seeking nominations for the Bahia board for 2013–2014. I hope to see many, if not all, of you there. Until next month,
Beverly Lipscomb, CAP-OM
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ITEMS OF INTEREST TO BAHIA MEMBERS
BAHIA CHAPTER BOARD JULY 1, 2012 – JUNE 30, 2013 President Beverly Lipscomb, CAP‐OM Happy Birthday to Jane Meckley – March 31 T:714.671.4636 No April Birthdays Email:
[email protected] Vice President HAPPY ANNIVERSARY Position Vacant Secretary Toni Consiglio, CAP 1995 Vee Molinari, CAP‐OM Email:
[email protected] Beverly Lipscomb, CAP‐OM 1995 Treasurer: Mari Simonson, CAP‐OM 1989 Norma Baltodano, CAP‐OM Marie Stapleton, CAP‐OM 1991 T: 714.843.6525 Email:
[email protected] Membership Chair Position Vacant If I miss your birthday, please let me know so I can update my roster. Thank you. BOARD OF DIRECTORS MEETING: The next Bahia board of directors meeting will be at 2 p.m. on Saturday May 18th at the home of Norma Baltodano, CAP‐OM. Norma’s address is 8891 Blackheath Circle, Westminster, CA 92683. Phone: 714.843.6525. All Bahia members are welcome to attend. Please contact Beverly Lipscomb CAP‐OM or Norma for directions or MapQuest it. SPINNAKER ARTICLES: Do you want to be a writer? Spinnaker articles are written by YOU! Email your article on a topic of interest to administrative professionals to Joan Snyder CAP‐OM at
[email protected]. The submission deadline for May articles is April 26th.
BULLETIN BOARD
JOBS: If you are in the job market for a new position or wish to advertise a job opening, please contact Vee Molinari, CAP‐OM at
[email protected] If any members would like to post something of interest on our bulletin board for the members, please don’t hesitate to contact me at
[email protected].
Joan Snyder, CAP‐OM
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IAAP NEWS
Annual Educational Forum & 61st Annual California Division Meeting Saturday, June 8 & Sunday, June 9, 2013
Doubletree Hotel Claremont, California Registration can be done online at www.iaap‐ca.org or download a brochure and registration form to mail in with a check. Discounted early bird registration is available until April 18, 2013. The Annual Educational Forum, Exhibitor Expo and dinner buffet is on Saturday. Sunday includes keynote speaker, Matt Jones “Be the One to Victory,” networking luncheon, division meeting, and installation banquet. Make the investment for your future now.
Every day brings new challenges for office professionals. This means every day is a new opportunity to sharpen your skills and once again be the superhero in your office. IAAP’S EFAM 2013 will equip you with the professional tools, techniques and networking needed to make your office effective and efficient every day. Stop playing catch‐up when new demands dawn at work. Get the right training in technology, communication and professional development. Here is the best opportunity you will ever have to attend an international IAAP event, since it is being held in our own backyard at the Anaheim Marriott. Be sure to visit www.iaap‐hq.org for details on all that you can gain from attending. Register by May 23, 2013 for early bird prices. Don’t wait–do it now!
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OUR APRIL MEETING “Clear Communication” Presented by Patty Malone Ph.D. In this interactive presentation, Dr. Patty Malone will show how poor communication occurs and how to replace it with clear communication, whether in simple everyday interactions or major projects. Clear communication can increase productivity, reduce mistakes, build trust, strengthen relationships across teams and with clients, create satisfied long‐term customers, foster happier employees, and ultimately increase profits. You'll leave Dr. Patty Malone's interactive talk confident that you can communicate clearly, eliminate costly communication mistakes, and increase profits. Expected takeaways: Processes to communicate effectively and clearly to strengthen relationships with employees and customers. Avert three most costly communication mistakes. Eradicate miscommunication between individuals and across teams. Three clear action steps you can take right now to substantially improve communication in your company.
Patty has more than 25 years’ experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV news anchor. She currently teaches courses in all areas of organizational communication and conflict resolution at California State University Fullerton and the University of California at Irvine. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV news, talk show, and radio guest.
CALL FOR NOMINATIONS
Bahia is calling for nominations for chapter board members for the 2013‐2014 year. We are in need of a President, Vice President, and a Secretary in order to keep our chapter operating. If you would like to run for an office, or wish to nominate someone, contact Beverly Lipscomb, CAP‐OM or Joan Snyder, CAP‐OM for your name to be placed on the May ballot. It takes a village to run a chapter–step up now to do your part. Beside board members we are in need of committee chairs. Please see the attached list of all of the opportunities you have for helping to run the chapter. Joan Snyder, CAP‐OM
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PHOTO GALLERY
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12 THINGS YOU NEED TO KNOW TO MANAGE YOUR BOSS Excerpted from Office Pro Express March 2013 Written by Dawn Dugan
Learning how to “manage up” is a critical skill that contributes not only to your boss’s success but also toward your success and ultimately the success of your organization. This article outlines 12 steps designed to build a trusting relationship between you and your boss. Step 1: Stop blaming your boss
The first step in managing up is to stop blaming and take charge. Understand that you can change the relationship dynamics between you and your boss. You need to make a commitment to take the lead. Step 2: Understand expectations
Be sure your job description is defined and set goals together with your boss. Don’t assume that this will be enough to keep you on track so regularly set scheduled meetings for feedback. Step 3: Understand your boss’s management style.
Management styles differ. Some are formal or informal, rule oriented or more creative. Demystifying your boss’s management style will make adapting to it easier for you. Step 4: Learn how to effectively handle conflict with your boss
Conflict is much easier to resolve when the parties involved recognize their part in it and don’t place blame. Politely tell your boss how you are being affected and ask for feedback on your part in the issue. Step 5: Be loyal
If you have an issue with your boss, bring it up privately. Don’t discuss the issue with others. If others are criticizing your boss try and counter with a positive comment. Step 6: Don’t compete
Start by devising a plan that ensures success for both of you. Be supportive so you both look great. Step 7: Recognize your boss’s good points
Be sure to point out these attributes frequently, and you’ll find that you’ll get compliments in return. Step 8: Be indispensable
Try and make his/her job easier. That will ensure that your boss will realize just what an invaluable asset you are. Step 9: Keep your boss informed
Develop a trusted network at work. This will allow you to become your boss’s eyes and ears when you hear something that impacts either your boss or your company.
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Step 10: Keep a positive attitude—‐no matter what
You must remain positive even on the most challenging days. Find a way to take a deep breath and remain positive so you can carry on professionally. Step 11: Talk your boss’s talk
Determine the style your boss prefers to communicate and adapt to that style. It may be by email, face to face, or by setting a daily or weekly meeting with him/her. Step 12: Be a good follower
In your lifetime you will probably at one time or another be a leader and a follower. Let your boss be the leader and you be a good follower and you’ll reap the rewards. Managing up is all about building a successful relationship with your boss. That is what will ensure success for both of you. Submitted by Toni Consiglio, CAP
Word Pair of the Month: criteria, criterion Criteria is the plural form of criterion, and while many people use them interchangeably, that isn’t really correct. A criterion is a trait or standard by which something is judged; criteria are a collection of such traits. The word criteria has been used as both the singular and plural form since the middle of the twentieth century, but this is still not wholly acceptable. Here, then, is a simple trick for remembering the difference between this month’s word pair: The singular form ends in “on,” the very two letters that begin the word “one,” indicating a single thing. What a difference one letter can make! These two words are among the most frequently confused in the language, but with the information and follow‐up tip below, you may never mix them up again. The top criterion for the job was a working knowledge of Linux. Other criteria included familiarity with JavaScript, PHP, and SQL.
Undertake something that is difficult; it will do you good. Unless you try to do something beyond what you have already mastered, you will never grow. Ronald E. Osborn
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CANDIDATES
Office of Treasurer
Vee Molinari, CAP‐OM, has been a member of Bahia since September 2007. She has served as secretary (2011‐ 2013) and communications chair (since 2009). She just received a 5‐year pin for being a Member of Excellence for the past five years. Vee learned QuickBooks last September so she could track her home‐based business financials. She is looking forward to using that knowledge to assist her in the treasurer position. Vee had been employed with Traffic Control Service, Inc. as an executive assistant since she joined IAAP six years ago. Unfortunately, the company closed last year. Vee’s current job is to find a job! She does have her own home‐based virtual administrative assistant business, which helps pay for her dancing! Vee is also an independent Shaklee distributor. Vee enjoys country and ballroom dancing with her boyfriend David (who frequently attends our meetings). They also garden together keeping up with roses, orchids, watsonias, chasmanthes, nasturtiums, irises and freesias.
SPEAKING FROM EXPERIENCE When I first joined Bahia Chapter back in 1986, I did so to fill a need I had after attaining my CPS rating. I knew I needed to make the most of my affiliation with the organization and attended most of the monthly meetings. Not just to enhance my career but I really enjoyed the people and the speakers. It didn’t take me long to get involved and join various committees. I believe the first involved a fund raiser we had where we sold raffle tickets for a gondola ride in the bay. What a success that was—we raised around $2,000. Of course the chapter had close to 100 members at the time. Having been a member for so long I can’t remember exactly the sequence, but I have been ways and means chair, treasurer, historian, newsletter editor, 1st vice president, 2nd vice president and finally president. I served on tri‐chapter, multi‐chapter, educational seminars and division committees. I think you become addicted after a while. Being involved in this Chapter has been one of the most beneficial events of my career and instrumental in a 47 year career with one CPA firm. I moved up the ladder from receptionist to statistical typist to office manager to firm administrator—supervising 3 offices. The firm I worked for knew the importance of being involved with a professional organization and supported me whole‐heartedly. Some of the most fulfilling events of your life can be the time you spend giving of your time. This has been a great chapter and I know it can continue to be so. Of course, it all depends on YOU. The chapter needs members to step up and get involved. I speak from experience. Joan Snyder, CAP‐OM
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EVENTS CALENDAR BAHIA MEETINGS:
Our regularly scheduled meetings are held the second Thursday of the month, at the DoubleTree Club Hotel, 7 Hutton Centre, Santa Ana. Networking begins at 6:00 pm. Mark your calendars. Apr 11, 2013
Clear Communication
Patty Malone, Ph.D., Communication Training
May 09, 2013 Workplace Violence
W. Barry Nixon, National Institute for the Prevention of Workplace Violence, Inc.
Jun 13, 2013
Tim Owens, Owner, TimOwens.com
Microsoft Office: Shortcuts, Tips and Tricks
CAP & OM CERTIFICATION EXAMINATION DATE: MAY 4, 2013
Goldenwest College, Huntington Beach, CA
ANNUAL EDUCATIONAL FORUM AND 61ST CALIFORNIA DIVISION MEEING: JUNE 8‐9, 2013
Doubletree Hotel, Claremont, CA
EDUCATION FORUM AND ANNUAL MEETING (EFAM): JULY 27–31, 2013
Anaheim Marriott, Anaheim, CA
JULY 26–30, 2014
Milwaukee Convention Center, Milwaukee, WI
JULY 25–29, 2015
Kentucky International Convention Center, Louisville, KY
CAP & OM CERTIFICATION REGISTRATION DEADLINE: AUGUST 15, 2013
Registration deadline for November 2, 2013 Certification Exam
MCS PROFESSIONAL DEVELOPMENT DAY: OCTOBER 5, 2013
Colette’s at the Meridian Club, Fullerton, CA
Monthly reminder—continue to use iGive.com when making online purchases. It can be a real benefit to Bahia without any extra cost on your part. If you haven’t already done so, register first at www.iGive.com and choose Bahia Chapter–IAAP as your cause when putting in your name and email, etc. This is a quick and easy way to raise funds for the chapter without it costing you anything. Sign up now and see how fast our proceeds can grow.
Joan Snyder CAP‐OM