WEI PPTSlides 3Levels PMI SWVA
The 3 Levels of High-Performance Leadership Communication All Project Managers Must Master
www.YourChampionshipCompany.com
PMI – SW Virginia PDD Preview Webinar Sept. 10, 2015
Managing Virtual Teams
Mastering the 3 Levels of High-Performance Project Manager Communication Resources for Today’s Webinar include: Ø 3 Levels of Communication Personal Assessment Ø Webinar slides Ø Interview/webinar on “Running Effective Meetings” Ø The 52 Power Word Series www.CommunicationPowerForLeaders.com/3levelspmi
Mastering the 3 Levels of High-Performance Project Manager Communication
90-95% of a Project Managers’ Job is Communication!
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.”
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing?
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing? The person you communicate with most? Who is that?
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing? YOU!!! We all communicate with ourselves more than anyone else!
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication
No Communication Happens Without Self-Communication Happening First!
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication!
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Self-Communication Drives: a) Emotions b) Self-Confidence c) Self-Esteem Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Self-Communication Skills: a) Emotional Mastery Triad b) Primary Focus Question c) Active Affirmations d) 7 Critical Communication Skills
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! a) Emotional Mastery Triad: I.
Physiology/Body Language
II. Focus/Meaning Choice III. Language/Word Choice
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! b) Primary Focus Question: I.
Questions drive your Focus
II. What singular question drive your focus? This is your “Primary Focus Question?”
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! c) Active Affirmations: I.
Traditional affirmations don’t work, conscious & sub-conscious mind reject them
II. Active Affirmations are something you can believe
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Active Affirmations vs. Traditional Traditional Affirmations:
Active Affirmations:
I am courageous and I stand up for myself.
I am becoming more courageous by taking one action every day towards something that stretches my comfort zone!
Today I am brimming with energy & overflowing with joy.
Today I will create more energy by exercising for at least 30-minutes while focusing the entire time solely on all things in my life that bring me joy.
Many people look up to me and recognize my worth, I am admired.
I know many people admire me because of the positive feedback I’ve received recently and will do one thing today to serve them and give back.
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! d) 7 Critical Comm. Skills: I.
Specificity
II.
Desirable Behaviors
III.
Prompt/Immediate
IV.
Respectful ReButtals
V.
Appropriate Tone/BL
VI. Focused Attention
Level 1: Self-Communication
VII. Direct/Candid
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Level 1 Communication Self-Assessment 1 = Rookie (needs a lot of training, coaching, development) 10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 2: Private, 1:1 Candid Communication Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2 Is the Trust & Relationship Building Level 5 Leadership Approaches to This Level of Communication: Ø Avoidance Ø Address Promptly/Too soft Level 2: Private, 1:1 Candid Communication
Ø Address Promptly/Too strong Ø Too long to address/too soft Ø Too long to address/too strong
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2 Is the Trust & Relationship Building Level Communication Power Triad Prompt
Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Direct
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad Prompt
1
Direct
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad
2) Prompt/Respectful = Too soft, beating around the bush, non-specific
1
Prompt
Direct
2 Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad 1
Prompt
2) Prompt/Respectful = Too soft, beating around the bush, non-specific 3) Direct/Respectful = Takes too long to get around to the conversation and loses value and plays ‘gotcha’ long after the fact
2
Direct 3
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad
2) Prompt/Respectful = Too soft, beating around the bush, non-specific 3) Direct/Respectful = Takes too long to get around to the conversation and loses value and plays ‘gotcha’ long after the fact 4) Prompt/Direct/Respectful = Ideal! Builds trust and gets results
1
Prompt
4 2
Direct 3
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 4 Step ECCO Model Ø Empathy Ø Clarify Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Ø Confront Ø Offer
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication Level 2 Communication Self-Assessment 1 = Rookie (needs a lot of training, coaching, development) Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Mastering the 3 Levels of High-Performance Project Manager Communication SUPER PDD PDU Learning Opportunity PMI SW Virginia Annual Fall Symposium October 23, 2015 TOTAL PDUS: 8 Early Bird Registration – MEMBERS ONLY $99 through 9/13 NON-MEMBERs ONLY $115 PRICE GOES UP – Monday, 9/14 REGISTER TODAY AT: www.CommunicationPowerForLeaders.com/pmiswvapdd2015
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Ø Presentation Skills Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø Facilitation Skills Ø Running Effective Meetings Ø Speaking up around conference room table
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Presentation Skills Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Ø Content creation Ø Organizing content for maximum impact Ø Delivery skills
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Facilitation Skills Ø Creating group discussions Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø Controlling participant contributions Ø Consensus building Ø Setting accountabilities & gaining commitment to follow up
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Running Effective Meetings Ø Understanding meeting purposes Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Ø Inviting the right people Ø Creating an effective agenda Ø Keeping mtg. & people on track
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Speaking up around the table Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø How to make sure you only attend appropriate meetings Ø Make your voice heard when attending appropriate meetings
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Level 3 Communication Self-Assessment Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
1 = Rookie (needs a lot of training, coaching, development) 10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Mastering the 3 Levels of High-Performance Project Manager Communication Resources for Today’s Webinar include: Ø 3 Levels of Communication Personal Assessment Ø Webinar slides Ø Interview/webinar on “Running Effective Meetings” Ø The 52 Power Word Series www.CommunicationPowerForLeaders.com/3levelspmi
Mastering the 3 Levels of High-Performance Project Manager Communication SUPER PDD PDU Learning Opportunity PMI SW Virginia Annual Fall Symposium October 23, 2015 TOTAL PDUS: 8 Early Bird Registration – MEMBERS ONLY $99 through 9/13 NON-MEMBERs ONLY $115 PRICE GOES UP – Monday, 9/14 REGISTER TODAY AT: www.CommunicationPowerForLeaders.com/pmiswvapdd2015
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication Personal Assessment – Where Do You Need to Work Most SCORE Level 1: SelfCommunication = Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Level 2: Private, Candid 1:1
=
Level 3: Public/Group
=
www.YourChampionshipCompany.com
PMI – SW Virginia PDD Preview Webinar Sept. 10, 2015
Managing Virtual Teams
Mastering the 3 Levels of High-Performance Project Manager Communication Resources for Today’s Webinar include: Ø 3 Levels of Communication Personal Assessment Ø Webinar slides Ø Interview/webinar on “Running Effective Meetings” Ø The 52 Power Word Series www.CommunicationPowerForLeaders.com/3levelspmi
Mastering the 3 Levels of High-Performance Project Manager Communication
90-95% of a Project Managers’ Job is Communication!
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.”
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing?
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing? The person you communicate with most? Who is that?
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication An Incomplete Definition* of Communication: “…the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” What’s missing? YOU!!! We all communicate with ourselves more than anyone else!
*Merriam Webster online dictionary
Mastering the 3 Levels of High-Performance Project Manager Communication
No Communication Happens Without Self-Communication Happening First!
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication!
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Self-Communication Drives: a) Emotions b) Self-Confidence c) Self-Esteem Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Self-Communication Skills: a) Emotional Mastery Triad b) Primary Focus Question c) Active Affirmations d) 7 Critical Communication Skills
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! a) Emotional Mastery Triad: I.
Physiology/Body Language
II. Focus/Meaning Choice III. Language/Word Choice
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! b) Primary Focus Question: I.
Questions drive your Focus
II. What singular question drive your focus? This is your “Primary Focus Question?”
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! c) Active Affirmations: I.
Traditional affirmations don’t work, conscious & sub-conscious mind reject them
II. Active Affirmations are something you can believe
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Active Affirmations vs. Traditional Traditional Affirmations:
Active Affirmations:
I am courageous and I stand up for myself.
I am becoming more courageous by taking one action every day towards something that stretches my comfort zone!
Today I am brimming with energy & overflowing with joy.
Today I will create more energy by exercising for at least 30-minutes while focusing the entire time solely on all things in my life that bring me joy.
Many people look up to me and recognize my worth, I am admired.
I know many people admire me because of the positive feedback I’ve received recently and will do one thing today to serve them and give back.
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! d) 7 Critical Comm. Skills: I.
Specificity
II.
Desirable Behaviors
III.
Prompt/Immediate
IV.
Respectful ReButtals
V.
Appropriate Tone/BL
VI. Focused Attention
Level 1: Self-Communication
VII. Direct/Candid
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication No Communication Happens Without Self-Communication! Level 1 Communication Self-Assessment 1 = Rookie (needs a lot of training, coaching, development) 10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 2: Private, 1:1 Candid Communication Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2 Is the Trust & Relationship Building Level 5 Leadership Approaches to This Level of Communication: Ø Avoidance Ø Address Promptly/Too soft Level 2: Private, 1:1 Candid Communication
Ø Address Promptly/Too strong Ø Too long to address/too soft Ø Too long to address/too strong
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2 Is the Trust & Relationship Building Level Communication Power Triad Prompt
Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Direct
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad Prompt
1
Direct
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad
2) Prompt/Respectful = Too soft, beating around the bush, non-specific
1
Prompt
Direct
2 Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad 1
Prompt
2) Prompt/Respectful = Too soft, beating around the bush, non-specific 3) Direct/Respectful = Takes too long to get around to the conversation and loses value and plays ‘gotcha’ long after the fact
2
Direct 3
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 1) Prompt/Direct = Too harsh, often with inappropriate tone & body language, inappropriate environment
Communication Power Triad
2) Prompt/Respectful = Too soft, beating around the bush, non-specific 3) Direct/Respectful = Takes too long to get around to the conversation and loses value and plays ‘gotcha’ long after the fact 4) Prompt/Direct/Respectful = Ideal! Builds trust and gets results
1
Prompt
4 2
Direct 3
Respectful
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication 4 Step ECCO Model Ø Empathy Ø Clarify Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
Ø Confront Ø Offer
Mastering the 3 Levels of High-Performance Project Manager Communication Level 2: Private, 1:1 Candid Communication Level 2 Communication Self-Assessment 1 = Rookie (needs a lot of training, coaching, development) Level 2: Private, 1:1 Candid Communication
Level 1: Self-Communication
10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Mastering the 3 Levels of High-Performance Project Manager Communication SUPER PDD PDU Learning Opportunity PMI SW Virginia Annual Fall Symposium October 23, 2015 TOTAL PDUS: 8 Early Bird Registration – MEMBERS ONLY $99 through 9/13 NON-MEMBERs ONLY $115 PRICE GOES UP – Monday, 9/14 REGISTER TODAY AT: www.CommunicationPowerForLeaders.com/pmiswvapdd2015
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Ø Presentation Skills Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø Facilitation Skills Ø Running Effective Meetings Ø Speaking up around conference room table
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Presentation Skills Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Ø Content creation Ø Organizing content for maximum impact Ø Delivery skills
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Facilitation Skills Ø Creating group discussions Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø Controlling participant contributions Ø Consensus building Ø Setting accountabilities & gaining commitment to follow up
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Running Effective Meetings Ø Understanding meeting purposes Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Ø Inviting the right people Ø Creating an effective agenda Ø Keeping mtg. & people on track
Level 1: Self-Communication
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Includes: Speaking up around the table Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Ø How to make sure you only attend appropriate meetings Ø Make your voice heard when attending appropriate meetings
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication
Level 3: Public/Group Communication Level 3 Communication Self-Assessment Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
1 = Rookie (needs a lot of training, coaching, development) 10 = Championship Caliber (highly functioning in this area, minimal developmental needs)
Mastering the 3 Levels of High-Performance Project Manager Communication Resources for Today’s Webinar include: Ø 3 Levels of Communication Personal Assessment Ø Webinar slides Ø Interview/webinar on “Running Effective Meetings” Ø The 52 Power Word Series www.CommunicationPowerForLeaders.com/3levelspmi
Mastering the 3 Levels of High-Performance Project Manager Communication SUPER PDD PDU Learning Opportunity PMI SW Virginia Annual Fall Symposium October 23, 2015 TOTAL PDUS: 8 Early Bird Registration – MEMBERS ONLY $99 through 9/13 NON-MEMBERs ONLY $115 PRICE GOES UP – Monday, 9/14 REGISTER TODAY AT: www.CommunicationPowerForLeaders.com/pmiswvapdd2015
Mastering the 3 Levels of High-Performance Project Manager Communication The 3 Levels of High-Performance Leadership Communication Personal Assessment – Where Do You Need to Work Most SCORE Level 1: SelfCommunication = Level 2: Private, 1:1 Candid Communication
Level 3: Public/Group Communication
Level 1: Self-Communication
Level 2: Private, Candid 1:1
=
Level 3: Public/Group
=
