Aceyus Contact Center Intelligence
Aceyus Contact Center Intelligence What's Happening In Your Customer Journey?
Aceyus Intelligence helps you identify and understand how your customers are connected with your business. The days of relying on inbound call metrics to assess the quality of your customer experience are past. It’s not just inbound calls that are important – relating them with chat, Web browsing, social media and even brick and mortar stores plays a critical role in understanding how to best serve your customers. Aceyus solutions can provide insight to your customer connections, and can help you engage them on their preferred channels.
Aceyus provides integrated intelligence solutions that help contact center managers understand and optimize customer engagement opportunities. Omni-channel reporting solutions Robust real-time, near real-time and historical reporting & analytics Multi-vendor routing domain communications Enhanced contact routing and contact treatment management
All Aceyus solutions offer the following features: Multi-vendor & multi-system support for the most complex environments Scalable from mid-sized to large enterprises Flexible security to limit access to data reports and tools Active Directory integration with single sign-on
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Aceyus Intelligence helps you identify and understand how your customers are connected with your business. The days of relying on inbound call metrics to assess the quality of your customer experience are past. It’s not just inbound calls that are important – relating them with chat, Web browsing, social media and even brick and mortar stores plays a critical role in understanding how to best serve your customers. Aceyus solutions can provide insight to your customer connections, and can help you engage them on their preferred channels.
Aceyus provides integrated intelligence solutions that help contact center managers understand and optimize customer engagement opportunities. Omni-channel reporting solutions Robust real-time, near real-time and historical reporting & analytics Multi-vendor routing domain communications Enhanced contact routing and contact treatment management
All Aceyus solutions offer the following features: Multi-vendor & multi-system support for the most complex environments Scalable from mid-sized to large enterprises Flexible security to limit access to data reports and tools Active Directory integration with single sign-on
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
