Aceyus Reporting
Aceyus Reporting Centralize, Normalize and Simplify Your Contact Center Reporting
Aceyus Reporting empowers the reporting user to take control of their Contact Center data through an easy-to-use graphical interface.
Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, near real-time, interval, daily, weekly and monthly summary
Reporting Features
reports in a completely Web-based reporting tool.
ČČ
Chart and Graph generator for historical reports
Centralize Data
ČČ
Native drill-down reports
Today’s contact centers generate massive quantities of
ČČ
Alerts/thresholds on all reports
ČČ
Schedule a report refresh during report definition
ČČ
Multiple browser support
ČČ
Version control
ČČ
Time zone localization
ČČ
Internationalization/language support
data from numerous systems, usually stored in separate databases with separate reporting systems. Many contact center operations need to merge data elements from IVR, CRM, WFM and other platforms with the data generated by their various ACDs. Aceyus Reporting provides a consolidated reporting platform for collecting and reporting from various platforms that solves this dilemma.
Normalize Metrics Consolidating contact center data in the Vault central repository allows Aceyus to combine the data elements from various sources into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Simplify Reports Aceyus Reporting provides an easy to use report builder interface that allows report editors with a variety of skill levels to create real-time and historical reports that meet their needs. The reporting users do not need SQL knowledge nor do they require any other special programing skills, they only need to understand the nature of the data to be reported. Aceyus roles based access and report/dashboard editing version controls preserve the integrity of the reporting environment by allowing system administrators to restrict and grant access to the report editor tools, reports and the underlying data.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Aceyus Reporting empowers the reporting user to take control of their Contact Center data through an easy-to-use graphical interface.
Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, near real-time, interval, daily, weekly and monthly summary
Reporting Features
reports in a completely Web-based reporting tool.
ČČ
Chart and Graph generator for historical reports
Centralize Data
ČČ
Native drill-down reports
Today’s contact centers generate massive quantities of
ČČ
Alerts/thresholds on all reports
ČČ
Schedule a report refresh during report definition
ČČ
Multiple browser support
ČČ
Version control
ČČ
Time zone localization
ČČ
Internationalization/language support
data from numerous systems, usually stored in separate databases with separate reporting systems. Many contact center operations need to merge data elements from IVR, CRM, WFM and other platforms with the data generated by their various ACDs. Aceyus Reporting provides a consolidated reporting platform for collecting and reporting from various platforms that solves this dilemma.
Normalize Metrics Consolidating contact center data in the Vault central repository allows Aceyus to combine the data elements from various sources into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Simplify Reports Aceyus Reporting provides an easy to use report builder interface that allows report editors with a variety of skill levels to create real-time and historical reports that meet their needs. The reporting users do not need SQL knowledge nor do they require any other special programing skills, they only need to understand the nature of the data to be reported. Aceyus roles based access and report/dashboard editing version controls preserve the integrity of the reporting environment by allowing system administrators to restrict and grant access to the report editor tools, reports and the underlying data.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
