Aceyus Director
Aceyus Director Web-Based Tools for Enhanced Contact Routing Treatment
Aceyus Director is a Web-based product that extends the capabilities of contact routing and interactive treatment platforms to business users. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.
Key Features Access Controls
Customizable Color Themes
Tools access within Aceyus Director is controlled via group management. Administrators can specify which tools a given user can access, and the specific objects within a tool that the user can modify, providing the ability to hide sensitive controls from certain groups or users.
Choose from over a dozen color themes or create your own to uniquely identify (skin) tools for different organizations.
Active Directory Integration Like all Aceyus products, Aceyus Director can integrate with your Active Directory, allowing all password and group memberships to be managed via your AD domain. Audit Trail All tool activity is logged in the Audit Trail, providing administrators an instant record of who is making changes and when. Audit reports can be executed ad-hoc or automatically scheduled and emailed on a daily basis. Custom Tools With Aceyus Director’s simple interface, system administrators can quickly establish new contact routing tools, like special message playback (e.g., inclement weather and long queue times), screens that provide control parameters to affect contact overflow (e.g., service contact routing to sales when less than five agents are available) or any other conceivable parameters.
Hours of Operation Control contact center hours of operation at the site level, and at the individual queue or skill level. This tool includes the ability to override settings and immediately close sites in case of emergencies or meetings, along with the ability to keep centers open longer to cover shifts for other sites. Percent Allocation The Percent Allocation tool gives you the ability to manage outsourced contact volume, pace your customers’ exposure to new script roll outs, or re-direct contact volume when network infrastructure components fail. When the Aceyus Director integration is completed, updates can be made without changing the contact processing logic. Director Rest API The REST API allows customers to create their own mobile- or Web-based applications that interact with the Director Application platform to offer limitless customization of the user interface.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Aceyus Director is a Web-based product that extends the capabilities of contact routing and interactive treatment platforms to business users. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director comes pre-packaged with commonly-used contact routing management tools. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools for managing user variables that are referenced in contact processing logic.
Key Features Access Controls
Customizable Color Themes
Tools access within Aceyus Director is controlled via group management. Administrators can specify which tools a given user can access, and the specific objects within a tool that the user can modify, providing the ability to hide sensitive controls from certain groups or users.
Choose from over a dozen color themes or create your own to uniquely identify (skin) tools for different organizations.
Active Directory Integration Like all Aceyus products, Aceyus Director can integrate with your Active Directory, allowing all password and group memberships to be managed via your AD domain. Audit Trail All tool activity is logged in the Audit Trail, providing administrators an instant record of who is making changes and when. Audit reports can be executed ad-hoc or automatically scheduled and emailed on a daily basis. Custom Tools With Aceyus Director’s simple interface, system administrators can quickly establish new contact routing tools, like special message playback (e.g., inclement weather and long queue times), screens that provide control parameters to affect contact overflow (e.g., service contact routing to sales when less than five agents are available) or any other conceivable parameters.
Hours of Operation Control contact center hours of operation at the site level, and at the individual queue or skill level. This tool includes the ability to override settings and immediately close sites in case of emergencies or meetings, along with the ability to keep centers open longer to cover shifts for other sites. Percent Allocation The Percent Allocation tool gives you the ability to manage outsourced contact volume, pace your customers’ exposure to new script roll outs, or re-direct contact volume when network infrastructure components fail. When the Aceyus Director integration is completed, updates can be made without changing the contact processing logic. Director Rest API The REST API allows customers to create their own mobile- or Web-based applications that interact with the Director Application platform to offer limitless customization of the user interface.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
