Aceyus Vault
Aceyus Vault Centralized Data Optimization and Multi-Vendor Integration
Data Retention / Availability – Long-term data storage ČČ
Scalable to nearly any size database.
ČČ
Metrics are available for interval, daily, weekly, monthly and ad-hoc summaries.
ČČ
Facilitates distinctive Aceyus summaries of data for simplified front end-reporting.
ČČ
Provides comprehensive detail and interval data storage.
Data Normalization – Consolidated data repository ČČ
Use Line of Business (LOB) tools to group your data into rollup categories.
ČČ
Consolidate multiple ACD instances with other data sources for consolidated LOB reporting.
ČČ
Create a single data aggregation platform for all contact center data.
ČČ
Join WFM data into reporting for hierarchical statistics.
Performance Management – Real-time centralized data platform ČČ
Link in ACD, IVR, call path, and CRM metrics to be included in Aceyus Cradle-to-Grave reporting.
ČČ
Consolidates real-time data from multiple sources through off-the-shelf or purpose built data adapters.
ČČ
Reduces the load on real-time data sources by providing a single access point.
ČČ
Comprehensive enterprise metrics to facilitate creation of real-time performance management dashboards.
Analytics - Understand your customers’ experience ČČ
First Call Resolution (FCR) - Metrics are available by Agent, Team, WFM hierarchies, type of call, Skill, etc. This includes back-end data and standard reporting options.
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Transfer Analysis - A complete reporting package providing unparalleled transfer details shown by call source, call destination, Agent, Skill, type of call, etc. Transfers can be shown by any number of call routing tags such as Customer Segmentation, Product codes, etc.
ČČ
Repeat Call Tracker - Indentify persistent callers in near real-time. Interact with external data sources using the Aceyus framework to provide real-time call routing based on previous caller history.
ČČ
Near Real-Time Extracts - Customized near real-time data for reporting metrics such as Calls Offered, Handled, Abandoned, AHT, ASA, Transfer %, etc. Data extracts may be based on contact routing variables, product codes, NPA/NXX regions, IVR exit states, and so on. These metrics are available in 5, 15 and 30 minute rolling snapshots as well as Interval, Daily, Weekly and Monthly summaries.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Data Retention / Availability – Long-term data storage ČČ
Scalable to nearly any size database.
ČČ
Metrics are available for interval, daily, weekly, monthly and ad-hoc summaries.
ČČ
Facilitates distinctive Aceyus summaries of data for simplified front end-reporting.
ČČ
Provides comprehensive detail and interval data storage.
Data Normalization – Consolidated data repository ČČ
Use Line of Business (LOB) tools to group your data into rollup categories.
ČČ
Consolidate multiple ACD instances with other data sources for consolidated LOB reporting.
ČČ
Create a single data aggregation platform for all contact center data.
ČČ
Join WFM data into reporting for hierarchical statistics.
Performance Management – Real-time centralized data platform ČČ
Link in ACD, IVR, call path, and CRM metrics to be included in Aceyus Cradle-to-Grave reporting.
ČČ
Consolidates real-time data from multiple sources through off-the-shelf or purpose built data adapters.
ČČ
Reduces the load on real-time data sources by providing a single access point.
ČČ
Comprehensive enterprise metrics to facilitate creation of real-time performance management dashboards.
Analytics - Understand your customers’ experience ČČ
First Call Resolution (FCR) - Metrics are available by Agent, Team, WFM hierarchies, type of call, Skill, etc. This includes back-end data and standard reporting options.
ČČ
Transfer Analysis - A complete reporting package providing unparalleled transfer details shown by call source, call destination, Agent, Skill, type of call, etc. Transfers can be shown by any number of call routing tags such as Customer Segmentation, Product codes, etc.
ČČ
Repeat Call Tracker - Indentify persistent callers in near real-time. Interact with external data sources using the Aceyus framework to provide real-time call routing based on previous caller history.
ČČ
Near Real-Time Extracts - Customized near real-time data for reporting metrics such as Calls Offered, Handled, Abandoned, AHT, ASA, Transfer %, etc. Data extracts may be based on contact routing variables, product codes, NPA/NXX regions, IVR exit states, and so on. These metrics are available in 5, 15 and 30 minute rolling snapshots as well as Interval, Daily, Weekly and Monthly summaries.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
