Aceyus Reporting
Aceyus Reporting
Centralize, Normalize, and Customize Your Contact Center Reporting
Aceyus Reporting empowers the reporting user to take control of their Contact Center data through an easyto-use graphical interface. Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, interval, daily, weekly and monthly summary reports in a completely Web-based reporting tool.
Centralized Data Today’s contact centers generate massive quantities of data from numerous systems, usually stored in separate databases with separate reporting systems. Many contact center operations need to merge data elements from IVR, CRM, WFM and other platforms with the data generated by their various ACDs. Aceyus Reporting provides a consolidated reporting platform for collecting and reporting from various platforms that solves this dilemma.
Normalize Metrics Consolidating contact center data in the Vault central repository allows Aceyus to combine the data elements from various sources into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Customized Reports
Reporting Features • Chart and Graph generator for historical reports
Aceyus Reporting provides an easy to use report builder interface that allows report editors with a variety of skill • Native drill-down reports levels to create customized real-time and historical reports • Alerts/thresholds on all reports that meet their needs. The report builder users do not need SQL knowledge nor do they require any other special • Scheduled refresh on all reports programing skills, they only need to understand the nature of • Multiple browser support the data to be reported. • Version control Aceyus roles based access and report/dashboard editing version controls preserve the integrity of the reporting • Time zone localization environment by allowing system administrators to restrict • Internationalization/language and grant access to the report editor tools, reports and the support underlying data. These features may be effectively used to facilitate development and testing of reports, and to seamlessly roll back changes Aceyus delivers innovative contact center solutions that accelerate business by activating previous report versions as breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence. needed.
Centralize, Normalize, and Customize Your Contact Center Reporting
Aceyus Reporting empowers the reporting user to take control of their Contact Center data through an easyto-use graphical interface. Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, interval, daily, weekly and monthly summary reports in a completely Web-based reporting tool.
Centralized Data Today’s contact centers generate massive quantities of data from numerous systems, usually stored in separate databases with separate reporting systems. Many contact center operations need to merge data elements from IVR, CRM, WFM and other platforms with the data generated by their various ACDs. Aceyus Reporting provides a consolidated reporting platform for collecting and reporting from various platforms that solves this dilemma.
Normalize Metrics Consolidating contact center data in the Vault central repository allows Aceyus to combine the data elements from various sources into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Customized Reports
Reporting Features • Chart and Graph generator for historical reports
Aceyus Reporting provides an easy to use report builder interface that allows report editors with a variety of skill • Native drill-down reports levels to create customized real-time and historical reports • Alerts/thresholds on all reports that meet their needs. The report builder users do not need SQL knowledge nor do they require any other special • Scheduled refresh on all reports programing skills, they only need to understand the nature of • Multiple browser support the data to be reported. • Version control Aceyus roles based access and report/dashboard editing version controls preserve the integrity of the reporting • Time zone localization environment by allowing system administrators to restrict • Internationalization/language and grant access to the report editor tools, reports and the support underlying data. These features may be effectively used to facilitate development and testing of reports, and to seamlessly roll back changes Aceyus delivers innovative contact center solutions that accelerate business by activating previous report versions as breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence. needed.
