7commsins pmi slides
How Our Habits of Communication Undermine Our Ability to Influence When We Need It the Most “Skip This webinar was one of the best and most pertinent I’ve attended in several years – cudos!!!” Russ Baldwin, PMP Sprint - Portfolio Management Overland Park, KS
www.HowToImproveLeadershipCommunication.com/pm
“The 7 Deadliest Communication Sins of Project Managers” • Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides
Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm www.HowToImproveLeadershipCommunication.com/pm
You’re in the right place today, if you would like…
• To more effectively influence people in a positive manner to achieve better results… • To eliminate “mis-communication” in your professional and personal life… • To create high-performing teams built on a foundation of high-trust and commitment
www.HowToImproveLeadershipCommunication.com/pm
Today, We Are Going to Cover… • The #1 Driver of Communicating to Influence • The 7 biggest communication mistakes project leaders make • Reasons these mistakes occur & perpetuate • How to impact your ability to influence 21 different ways • A resource to help you transform your leadership communication
www.HowToImproveLeadershipCommunication.com/pm
20 years in Minor League Baseball Management
Youngest GM in Minor League Baseball at 26
2 “Organization of the Year” Awards
B.S. Degree in Communication & a Master’s Degree in Sports Management from Ohio University
Since 2001 – Training, Coaching & Consulting with Business Teams to be able to “Influence With Integrity” and to “Confront w/o Conflict.”
© 2012 Weisman Success Resources, Inc.
5
What are the biggest communication issues you deal with daily as a project team member, or even in your family, and other personal or professional situations?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of Your Ability to Influence?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of Your Ability to Influence?
TRUST www.HowToImproveLeadershipCommunication.com/pm
TRUST Defined… The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/ organization’s) best interests at heart!
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of TRUST?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of TRUST?
COMMUNICATION
www.HowToImproveLeadershipCommunication.com/pm
If TRUST is the #1 DRIVER of Influence, because TRUST drives the belief that “you have my best interests at heart)…and, If your style of COMMUNICATING drives TRUST… are you CONSCIOUSLY COMMUNICATING to always build TRUST? www.HowToImproveLeadershipCommunication.com/pm
Listen with Humility 7 Deadliest Communication Sins of Project Managers: • When have you been the victim of these?
www.HowToImproveLeadershipCommunication.com/pm
Listen with Humility 7 Deadliest Communication Sins of Project Managers: • When have you been the victim of these? • When have you been the perpetrator?
Use Webinar Handout to Grade Yourself 1-10 in each category 1 = this sin is not a problem for you 10 = this sin I violate all the time www.HowToImproveLeadershipCommunication.com/pm
Lack of Specificity Lack of Focus on Desirable Behaviors Lack of Immediacy Lack of Respectful Re’BUT’als Lack of Appropriate Tone & Body Language Lack of Focused Attention Lack of Directness & Candor
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Specificity
› Details are missing:
Dates, times, locations › Details are present but contradictory or confusing › Instructions are unclear confusing, contradictory The Mind-Reader
› Primary Reason it occurs:
“Law of Familiarity”
www.HowToImproveLeadershipCommunication.com/pm
Lack of Focus on Desirable › Language focuses on undesirable behaviors “Stop doing that” “Don’t do that” “You/we can’t do that”
Behaviors
› Primary Reason it occurs:
“Lack of Awareness & Lazy Communication Habits”
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Immediacy
› Procrastination › “Avoid and Tolerate”
› Primary Reason it occurs:
“Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills” www.HowToImproveLeadershipCommunication.com/pm
Lack
of Respectful Re’BUT’als “I agree with you, BUT…” “I completely understand, BUT…” “That’s a great idea, BUT…”
› Primary Reason it occurs:
“Lack of Awareness & Lazy Communication Habits”
www.HowToImproveLeadershipCommunication.com/pm
Lack of Appropriate Tone › Raising voice › Sarcasm › Includes noticeable body language (folding arms, rolling eyes, finger pointing, etc.)
› Primary Reason it occurs:
“Lack of emotional intelligence/emotional mastery, lack of respect for others!” www.HowToImproveLeadershipCommunication.com/pm
Lack
of Focused Attention
Multi-tasking while talking (let us count the ways…Technology, texting, e-mailing, talking on hold, etc. Distractions of the mind, Thinking of what you need to say instead of listening, Thinking of all you need to do, etc. When splitting attention, all activities negatively impacted
› Primary Reason it occurs:
“Choice, it’s always a decision not to be in the moment with someone!”
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Directness & Candor
› Gossiping and Tattle telling › ‘Throwing team mates under the
bus, putting another down, lifting yourself up at another’s expense
› Avoiding the “hard”
conversation/confrontation that needs to be had
› Leaders’ generic, blanket speech to
a team
› Primary Reason it occurs:
“Low Self-Esteem, Low Trust Relationship & a Lack of Confrontation Skills”
How Did You Score? 7-22 – Champion Communicator 23-39 – Playoff caliber 40-59 – Mediocre at best 60-70 – Lots of room for improvement
www.HowToImproveLeadershipCommunication.com/pm
3 Levels of High-Performance Leadership Communication Learn Specific Ways to Communicate to Motivate at 3 Levels › Self Communication › Group/Team Communication
(from in front of the room/ public speaking)
› Individual, 1:1 Communication
www.HowToImproveLeadershipCommunication.com/pm
“The 7 Deadliest Communication Sins of Project Managers” • Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm www.HowToImproveLeadershipCommunication.com/pm
www.HowToImproveLeadershipCommunication.com/pm
“The 7 Deadliest Communication Sins of Project Managers” • Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides
Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm www.HowToImproveLeadershipCommunication.com/pm
You’re in the right place today, if you would like…
• To more effectively influence people in a positive manner to achieve better results… • To eliminate “mis-communication” in your professional and personal life… • To create high-performing teams built on a foundation of high-trust and commitment
www.HowToImproveLeadershipCommunication.com/pm
Today, We Are Going to Cover… • The #1 Driver of Communicating to Influence • The 7 biggest communication mistakes project leaders make • Reasons these mistakes occur & perpetuate • How to impact your ability to influence 21 different ways • A resource to help you transform your leadership communication
www.HowToImproveLeadershipCommunication.com/pm
20 years in Minor League Baseball Management
Youngest GM in Minor League Baseball at 26
2 “Organization of the Year” Awards
B.S. Degree in Communication & a Master’s Degree in Sports Management from Ohio University
Since 2001 – Training, Coaching & Consulting with Business Teams to be able to “Influence With Integrity” and to “Confront w/o Conflict.”
© 2012 Weisman Success Resources, Inc.
5
What are the biggest communication issues you deal with daily as a project team member, or even in your family, and other personal or professional situations?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of Your Ability to Influence?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of Your Ability to Influence?
TRUST www.HowToImproveLeadershipCommunication.com/pm
TRUST Defined… The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/ organization’s) best interests at heart!
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of TRUST?
www.HowToImproveLeadershipCommunication.com/pm
What is the #1 Driver of TRUST?
COMMUNICATION
www.HowToImproveLeadershipCommunication.com/pm
If TRUST is the #1 DRIVER of Influence, because TRUST drives the belief that “you have my best interests at heart)…and, If your style of COMMUNICATING drives TRUST… are you CONSCIOUSLY COMMUNICATING to always build TRUST? www.HowToImproveLeadershipCommunication.com/pm
Listen with Humility 7 Deadliest Communication Sins of Project Managers: • When have you been the victim of these?
www.HowToImproveLeadershipCommunication.com/pm
Listen with Humility 7 Deadliest Communication Sins of Project Managers: • When have you been the victim of these? • When have you been the perpetrator?
Use Webinar Handout to Grade Yourself 1-10 in each category 1 = this sin is not a problem for you 10 = this sin I violate all the time www.HowToImproveLeadershipCommunication.com/pm
Lack of Specificity Lack of Focus on Desirable Behaviors Lack of Immediacy Lack of Respectful Re’BUT’als Lack of Appropriate Tone & Body Language Lack of Focused Attention Lack of Directness & Candor
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Specificity
› Details are missing:
Dates, times, locations › Details are present but contradictory or confusing › Instructions are unclear confusing, contradictory The Mind-Reader
› Primary Reason it occurs:
“Law of Familiarity”
www.HowToImproveLeadershipCommunication.com/pm
Lack of Focus on Desirable › Language focuses on undesirable behaviors “Stop doing that” “Don’t do that” “You/we can’t do that”
Behaviors
› Primary Reason it occurs:
“Lack of Awareness & Lazy Communication Habits”
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Immediacy
› Procrastination › “Avoid and Tolerate”
› Primary Reason it occurs:
“Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills” www.HowToImproveLeadershipCommunication.com/pm
Lack
of Respectful Re’BUT’als “I agree with you, BUT…” “I completely understand, BUT…” “That’s a great idea, BUT…”
› Primary Reason it occurs:
“Lack of Awareness & Lazy Communication Habits”
www.HowToImproveLeadershipCommunication.com/pm
Lack of Appropriate Tone › Raising voice › Sarcasm › Includes noticeable body language (folding arms, rolling eyes, finger pointing, etc.)
› Primary Reason it occurs:
“Lack of emotional intelligence/emotional mastery, lack of respect for others!” www.HowToImproveLeadershipCommunication.com/pm
Lack
of Focused Attention
Multi-tasking while talking (let us count the ways…Technology, texting, e-mailing, talking on hold, etc. Distractions of the mind, Thinking of what you need to say instead of listening, Thinking of all you need to do, etc. When splitting attention, all activities negatively impacted
› Primary Reason it occurs:
“Choice, it’s always a decision not to be in the moment with someone!”
www.HowToImproveLeadershipCommunication.com/pm
Lack
of Directness & Candor
› Gossiping and Tattle telling › ‘Throwing team mates under the
bus, putting another down, lifting yourself up at another’s expense
› Avoiding the “hard”
conversation/confrontation that needs to be had
› Leaders’ generic, blanket speech to
a team
› Primary Reason it occurs:
“Low Self-Esteem, Low Trust Relationship & a Lack of Confrontation Skills”
How Did You Score? 7-22 – Champion Communicator 23-39 – Playoff caliber 40-59 – Mediocre at best 60-70 – Lots of room for improvement
www.HowToImproveLeadershipCommunication.com/pm
3 Levels of High-Performance Leadership Communication Learn Specific Ways to Communicate to Motivate at 3 Levels › Self Communication › Group/Team Communication
(from in front of the room/ public speaking)
› Individual, 1:1 Communication
www.HowToImproveLeadershipCommunication.com/pm
“The 7 Deadliest Communication Sins of Project Managers” • Webinar Handout/Notes with Communication Assessment Scorecard • The “7 Communication Sins” white paper report • 7 Communication Sins webinar slides Download both for FREE at… www.HowToImproveLeadershipCommunication.com/pm www.HowToImproveLeadershipCommunication.com/pm
