cpfl 7CriticalSkills Lesson2DesBehavior
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
o o o o o
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating Desirable Behaviors for Maximum Productivity Definition:! Communicating the exact behaviors and actions that you want to engage in or would like others to engage in to overcome Communication Sin #2 “A Lack of Desirable Behaviors.”
EXAMPLE: “Try not to have your front knee straighten.” Vs. ankle and your thigh is parallel to the ground.”
“Make sure your front knee is over your front
Manifestations: List at least 3 behaviors that others in your sphere of influence and work environment engage in that you want them to “STOP DOING,” or you “DON’T” want them to do any longer?
• • • • •
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Other behaviors you hear on the call from others you also would like people to “STOP DOING:”
•
•
•
•
Causes of Communication Sin #2 “A Lack of Desirable Behaviors:” • ________________ ___________________________________ habits. • Lack of ___________________________________ that this is even an issue. • Lack of ___________________________________ of how the _____________________ processes information: o
Experiential guided image exercise
o
What did you learn/realize from participating in the visualization Exercise:
_____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
EXERCISE:" For each of the following “undesirable behavior” statements turn them around into specific “desirable behavior” statements that will help you and the person with whom you are speaking achieve the result you are after (make the “desirable behavior” as specific as possible so there is no doubt the person will understand what you expect of them in the future): Undesirable Behavior 1: • “Stop asking me the same questions over and over.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Undesirable Behavior 2: • “Don’t forget to finish that report so we don’t miss that deadline.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Undesirable Behavior 3: • “Stop worrying about what other people do and how much face-time they have in the office.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Cures for Communication Sin #2 “A Lack of Desirable Behaviors:” • Begin to think in terms of __________________ ________________________________ behavior instead of __________________ ________________________________ from behavior. • More __________________ ________________________________ – when you notice a behavior you want someone to change, identify and articulate the desirable behavior and invest time in defining it in a way that is a “moving towards” activity instead. Communicate the specific desired behavior you want/expect to see moving forward. • Realize that you ______________________ ______________ think of something. Your mind does not process the negative command and only focuses on the subject of the sentence. Where your focus and energy goes, grows. • Caveats & Paradoxes: • Violating this strategy combines the communication sins of o “A Lack of Desirable Behaviors,” o “A Lack of Specificity,” o “A Lack of Respectful ReBUTtals,” making this communication style exponentially damaging across many communication sins. • When you communicate only by asking for people to change or stop their “undesirable behavior” you make them guess at the specific behavior you do desire, turning it into a frustrating “trial and error” exercise for both parties. • The two other problems with this type of communication style, and reasons you should be conscious about how you are communicating this way is because: o
It is negative/nagging, people feel like they are always getting their hand slapped and doing things wrong.
o
It focuses on the past instead of a positive, desirable view of the future.
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Based on Lesson 2… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
" ! ! ! ! !
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5!
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
o o o o o
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating Desirable Behaviors for Maximum Productivity Definition:! Communicating the exact behaviors and actions that you want to engage in or would like others to engage in to overcome Communication Sin #2 “A Lack of Desirable Behaviors.”
EXAMPLE: “Try not to have your front knee straighten.” Vs. ankle and your thigh is parallel to the ground.”
“Make sure your front knee is over your front
Manifestations: List at least 3 behaviors that others in your sphere of influence and work environment engage in that you want them to “STOP DOING,” or you “DON’T” want them to do any longer?
• • • • •
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Other behaviors you hear on the call from others you also would like people to “STOP DOING:”
•
•
•
•
Causes of Communication Sin #2 “A Lack of Desirable Behaviors:” • ________________ ___________________________________ habits. • Lack of ___________________________________ that this is even an issue. • Lack of ___________________________________ of how the _____________________ processes information: o
Experiential guided image exercise
o
What did you learn/realize from participating in the visualization Exercise:
_____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
EXERCISE:" For each of the following “undesirable behavior” statements turn them around into specific “desirable behavior” statements that will help you and the person with whom you are speaking achieve the result you are after (make the “desirable behavior” as specific as possible so there is no doubt the person will understand what you expect of them in the future): Undesirable Behavior 1: • “Stop asking me the same questions over and over.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Undesirable Behavior 2: • “Don’t forget to finish that report so we don’t miss that deadline.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Undesirable Behavior 3: • “Stop worrying about what other people do and how much face-time they have in the office.” Desirable: _____________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Cures for Communication Sin #2 “A Lack of Desirable Behaviors:” • Begin to think in terms of __________________ ________________________________ behavior instead of __________________ ________________________________ from behavior. • More __________________ ________________________________ – when you notice a behavior you want someone to change, identify and articulate the desirable behavior and invest time in defining it in a way that is a “moving towards” activity instead. Communicate the specific desired behavior you want/expect to see moving forward. • Realize that you ______________________ ______________ think of something. Your mind does not process the negative command and only focuses on the subject of the sentence. Where your focus and energy goes, grows. • Caveats & Paradoxes: • Violating this strategy combines the communication sins of o “A Lack of Desirable Behaviors,” o “A Lack of Specificity,” o “A Lack of Respectful ReBUTtals,” making this communication style exponentially damaging across many communication sins. • When you communicate only by asking for people to change or stop their “undesirable behavior” you make them guess at the specific behavior you do desire, turning it into a frustrating “trial and error” exercise for both parties. • The two other problems with this type of communication style, and reasons you should be conscious about how you are communicating this way is because: o
It is negative/nagging, people feel like they are always getting their hand slapped and doing things wrong.
o
It focuses on the past instead of a positive, desirable view of the future.
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4!
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #2 Communicating Desirable Behaviors for Maximum Productivity !
Based on Lesson 2… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
" ! ! ! ! !
! © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5!
