cpfl 7CriticalSkills Lesson3PromptImmediate
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust o o o o o
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating Promptly for Maximum Credibility & Trust Prompt, immediate and urgent communication builds credibility and trust. High credibility and trust is very attractive and charismatic. People like to interact with people that help them fulfill their need for certainty and avoid the limiting emotion of uncertainty. The idea here is not to communicate so that everything is seen as “urgent,” yet, we should be stepping up and communicating with a sense of urgency that time is often critical and delayed responses and follow through will hurt trust and credibility. There are a number of factors that limit our ability to communicate in this manner and we will explore some of those key issues in this lesson. Definition: Communication that is proactive and takes place at “the first most appropriate time,” overcoming Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness.” Manifestations: List at least 3 communication contexts in which you fail to communicate as promptly and immediately as you should? What do you believe to be the primary causes of your behavior?
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© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Causes of Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness:” • Perceived ______________________________ conversations. • ______________________________ that leads to _______________________________ . o
What are the ______________________________? § § § §
• Lack of ______________________________ _______________________________ skills. • __________ levels of _______________________-______________________________. • Lazy _______________________________ habits. • Lack of ______________________ and/or ____________________ for the ____________ to whom you need to communicate. • Lack of ______________________ for responding more promptly in _________________ ______________________.
Cures for Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness:” • Simply, set a new ______________________ for how you communicate in this manner. • Understand this is ______________________ and ______________________ based in ______________________. o
Assess the source of the _________________ and _____________with it!
• Understand that “procrastination” is a “flawed decision making strategy based on the need for instant gratification and choosing the path of least resistance caused by unrealistic fears and expectations.”
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust o
To break this habit develop a new decision-making strategy based is necessary: §
Human beings make decisions based on the __________________ / ____________________________ principal.
§
Human beings will take action when the __________ of ________ taking action is greater than the __________ of ___________ action.
§
Create high enough level of pain to take action NOW! • 3 levels of procrastination: o
_______________________________ : §
o
_______________________________ : §
o
The avoidance is causing you and others to tolerate the negative impact of the results.
_______________________________ : §
o
The communication you are avoiding will never be easier to deliver than TODAY!
Long term avoidance can be destructive to an organization’s results and key relationships
Apply the 4-step “End Procrastination NOW” process §
Assess & change your ________________ ________________ . (self-talk: what are you saying internally and externally about this issue? Your language is one of the primary causes of keeping you stuck)
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust §
Assess & change your _______________________ & ____________ ______________________. (Motion creates emotion and emotion creates motion! Your physiology and body language, how you are moving physically and what is going on in your body internally (hydration, nutrition, rest/sleep, physical strength, etc) impact your ability to make clear decisions, be creative and act.)
§
Assess & __________________________ your _________________ (What specifically do you fear about this situation? Why do you believe it is all just False Evidence Appearing Real)?
§
Assess & ____________________ the ____________________ & __________________ you’ve attached to this situation. (What meaning have placed on this situation and what purpose does it have for you moving forward? Ex.:Chances are you need to raise the level of meaning and importance to give it a higher purpose to take action on it!)
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Caveats & Paradoxes: • _______________________ & __________________ _________________________: Another context that is NOT procrastination and, yet, may be even more destructive to the credibility and trust you have with others, is when there is a need to follow through on a request of someone else. Often, it takes longer than anticipated to fulfill the request and instead of providing a timely update, we wait to fulfill the entire request, leaving the other person hanging on waiting to know what is going on and when or if they will ever hear from you again. o
This causes ___________________________.
o
___________________________ causes __________________________.
o
___________________________ causes ____________ _______________ of inaction.
o
We should do everything we can to reduce ______________________ in our environment.
o
Set _________________________ and ____________________ timeframes for responding to people when there is an expectation of a any type of response or follow up. Be proactive in providing updates to ensure people have a sense of certainty in the process and what they can expect.
• Many of the situations in which we fail to communicate promptly occur when we have the expectation of a difficult conversation. If this is an issue for much of your inability to communicate immediately and promptly (and directly, Communication Skill #7 coming up in a few weeks), get training and coaching in influencing and confrontational communication skills so that you can address issues promptly, directly & respectfully. • Remember that immediate and prompt communication must take place at “_______ ___________ _________________ ____________________ ____________” as the most immediate and prompt may not be appropriate in terms of the situation, environment, audience, etc. o
What are some situations where you may have to delay communicating immediately and promptly to identify and schedule a more “appropriate time?”
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Based on Lesson 3… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
6
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust o o o o o
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating Promptly for Maximum Credibility & Trust Prompt, immediate and urgent communication builds credibility and trust. High credibility and trust is very attractive and charismatic. People like to interact with people that help them fulfill their need for certainty and avoid the limiting emotion of uncertainty. The idea here is not to communicate so that everything is seen as “urgent,” yet, we should be stepping up and communicating with a sense of urgency that time is often critical and delayed responses and follow through will hurt trust and credibility. There are a number of factors that limit our ability to communicate in this manner and we will explore some of those key issues in this lesson. Definition: Communication that is proactive and takes place at “the first most appropriate time,” overcoming Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness.” Manifestations: List at least 3 communication contexts in which you fail to communicate as promptly and immediately as you should? What do you believe to be the primary causes of your behavior?
•
•
•
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Causes of Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness:” • Perceived ______________________________ conversations. • ______________________________ that leads to _______________________________ . o
What are the ______________________________? § § § §
• Lack of ______________________________ _______________________________ skills. • __________ levels of _______________________-______________________________. • Lazy _______________________________ habits. • Lack of ______________________ and/or ____________________ for the ____________ to whom you need to communicate. • Lack of ______________________ for responding more promptly in _________________ ______________________.
Cures for Communication Sin #3 “A Lack of Immediacy, Urgency & Promptness:” • Simply, set a new ______________________ for how you communicate in this manner. • Understand this is ______________________ and ______________________ based in ______________________. o
Assess the source of the _________________ and _____________with it!
• Understand that “procrastination” is a “flawed decision making strategy based on the need for instant gratification and choosing the path of least resistance caused by unrealistic fears and expectations.”
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust o
To break this habit develop a new decision-making strategy based is necessary: §
Human beings make decisions based on the __________________ / ____________________________ principal.
§
Human beings will take action when the __________ of ________ taking action is greater than the __________ of ___________ action.
§
Create high enough level of pain to take action NOW! • 3 levels of procrastination: o
_______________________________ : §
o
_______________________________ : §
o
The avoidance is causing you and others to tolerate the negative impact of the results.
_______________________________ : §
o
The communication you are avoiding will never be easier to deliver than TODAY!
Long term avoidance can be destructive to an organization’s results and key relationships
Apply the 4-step “End Procrastination NOW” process §
Assess & change your ________________ ________________ . (self-talk: what are you saying internally and externally about this issue? Your language is one of the primary causes of keeping you stuck)
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust §
Assess & change your _______________________ & ____________ ______________________. (Motion creates emotion and emotion creates motion! Your physiology and body language, how you are moving physically and what is going on in your body internally (hydration, nutrition, rest/sleep, physical strength, etc) impact your ability to make clear decisions, be creative and act.)
§
Assess & __________________________ your _________________ (What specifically do you fear about this situation? Why do you believe it is all just False Evidence Appearing Real)?
§
Assess & ____________________ the ____________________ & __________________ you’ve attached to this situation. (What meaning have placed on this situation and what purpose does it have for you moving forward? Ex.:Chances are you need to raise the level of meaning and importance to give it a higher purpose to take action on it!)
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Caveats & Paradoxes: • _______________________ & __________________ _________________________: Another context that is NOT procrastination and, yet, may be even more destructive to the credibility and trust you have with others, is when there is a need to follow through on a request of someone else. Often, it takes longer than anticipated to fulfill the request and instead of providing a timely update, we wait to fulfill the entire request, leaving the other person hanging on waiting to know what is going on and when or if they will ever hear from you again. o
This causes ___________________________.
o
___________________________ causes __________________________.
o
___________________________ causes ____________ _______________ of inaction.
o
We should do everything we can to reduce ______________________ in our environment.
o
Set _________________________ and ____________________ timeframes for responding to people when there is an expectation of a any type of response or follow up. Be proactive in providing updates to ensure people have a sense of certainty in the process and what they can expect.
• Many of the situations in which we fail to communicate promptly occur when we have the expectation of a difficult conversation. If this is an issue for much of your inability to communicate immediately and promptly (and directly, Communication Skill #7 coming up in a few weeks), get training and coaching in influencing and confrontational communication skills so that you can address issues promptly, directly & respectfully. • Remember that immediate and prompt communication must take place at “_______ ___________ _________________ ____________________ ____________” as the most immediate and prompt may not be appropriate in terms of the situation, environment, audience, etc. o
What are some situations where you may have to delay communicating immediately and promptly to identify and schedule a more “appropriate time?”
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #3 Communicating Promptly for Maximum Credibility & Trust Based on Lesson 3… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
6
