MMIL Intro Webinar5bHO 0408
Making Managers Into Leaders: Create Breakthrough Organizational Performance by Bridging the Gap from Management to Leadership Module 5b: The Ultimate Empowerment Tool Presenter is: Ed Oakley
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1
The Work of Leadership “Leaders do not need to know all the answers. They do need to ask the right questions.” Ronald Heifetz & Donald Laurie
Harvard Business Review January-February, 1997 ©
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“If we want people to take action, we must refrain from giving them the answers.” Eli Goldratt Author, “The Goal” ©
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The Answers are in the Room!
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If we knew people would always get the answers… What questions might we be asking our people? ©
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6
Guidelines for Effective Questions
1. Start with “What” or “How.” 2. Make them Forward Focused.
high
low
support
Situational Leadership
low
high
direction ©
8
Managing Multiple“Creative” Projects
1. Create a file for each project. 2. Write down in the file an open-ended, solutions-oriented question, whose answers would accomplish the project.
3. Capture the ideas in the file whenever they come up in your mind. ©
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How clear are you about the value of Effective Questions as a leadership tool?
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10
7 Steps to Better Listening 1. 2. 3. 4. 5. 6. 7.
Resist the temptation to interrupt Give the speaker your full attention Ask questions: Opened Vs. Closed Watch non-verbal queues/ Body language Observe what is not said Stop talking, pause 2-3 Seconds Pause 7-10 seconds if you are angry! ©
11
Homework
1. Review all your notes and complete reading assignments from the entire course. 2. Come prepared to share your learnings and successes. Write them down. 3. Send us questions about any unresolved leadership challenges. (to [email protected])
©
12
©
1
The Work of Leadership “Leaders do not need to know all the answers. They do need to ask the right questions.” Ronald Heifetz & Donald Laurie
Harvard Business Review January-February, 1997 ©
2
“If we want people to take action, we must refrain from giving them the answers.” Eli Goldratt Author, “The Goal” ©
3
The Answers are in the Room!
©
4
If we knew people would always get the answers… What questions might we be asking our people? ©
5
©
6
Guidelines for Effective Questions
1. Start with “What” or “How.” 2. Make them Forward Focused.
high
low
support
Situational Leadership
low
high
direction ©
8
Managing Multiple“Creative” Projects
1. Create a file for each project. 2. Write down in the file an open-ended, solutions-oriented question, whose answers would accomplish the project.
3. Capture the ideas in the file whenever they come up in your mind. ©
9
How clear are you about the value of Effective Questions as a leadership tool?
©
10
7 Steps to Better Listening 1. 2. 3. 4. 5. 6. 7.
Resist the temptation to interrupt Give the speaker your full attention Ask questions: Opened Vs. Closed Watch non-verbal queues/ Body language Observe what is not said Stop talking, pause 2-3 Seconds Pause 7-10 seconds if you are angry! ©
11
Homework
1. Review all your notes and complete reading assignments from the entire course. 2. Come prepared to share your learnings and successes. Write them down. 3. Send us questions about any unresolved leadership challenges. (to [email protected])
©
12
