Risk Pilot - AXA Corporate Solutions
Risk Pilot Helping you navigate risk
A Comprehensive and flexible range of Covers and Services With Risk Pilot you choose the covers you need. Risk Pilot offers a comprehensive range of covers which can be assembled to your specific needs. We are able to provide expert advice on recommended structure and coverage options dependent on each client’s risk characteristics and business philosophy. Covers available for selection include; Liability (General, Employers, Public, Products) D&O Cyber Environmental Property & Business Interruption Construction
Motor Fleet
Marine And you can even include financing for traditionally uninsurable risks such as loss of reputation, political risk and extreme climatic events to create a holistic, integrated solution to exactly fit your organisation’s risk exposure profile. For further detail of the covers available please read the relevant section.
With Risk Pilot you choose the covers you need.
A Consistent approach to pricing with no nasty surprises along the way We have a holistic approach to pricing, taking a long-term view of the full client portfolio. This commerciality allied to our expert technical underwriting discipline enables us to offer competitive, accurate, consistent pricing which, in turn, helps our clients to budget with greater certainty.
Providing expert guidance and resource on your risk management journey Risk Pilot is a comprehensive resource for Risk Managers and Insurance Buyers comprising risk transfer, risk mitigation and expert support such as claims handling and global servicing, all designed to lessen the burden for Risk Managers and Insurance Buyers. The complexity of today’s business world means that the scope of risk management and insurance buying activities within large corporations seems to grow daily. The resultant imbalance between increasing complexity and a Corporation’s finite risk management resource, highlights the need for all parties involved in the insurance ‘transaction’ to pool their resource. Only through close co-operation and resource sharing can an effective, comprehensive and cost efficient solution be reached. Risk Pilot sits in the background while you travel routes you are familiar with, ready to be ‘switched on’ when you have to navigate complex aspects of risk or are faced with unexpected road blocks along the way. AXA Corporate Solutions’ experts are always by your side, available locally and ready to provide guidance however you need it.
Personal Focus; Global Resource Our guiding principle is to treat our customers as individuals, listen intently to their specific needs and then, using the global pool of resource at our disposal, create a pragmatic, robust and detailed solution to their specific and individual circumstance. Risk Pilot is the embodiment of this principle.
You choose the ‘voice’ of delivery
And we can make your journey more comfortable
Our expert services provide easy access to a world of resource. Recognising the need for efficient lines of communication and delivery, our services can be easily integrated with a client’s specific processes, organisation and requirements to add real value.
Contract certainty, clear lines of communication and a panoramic view all make the risk management journey more comfortable. Risk Pilot clients can automatically call upon the following ancillary services to smooth the road.
Services available include;
Training – Access to AXA Corporate Solutions’ training resource ranging from technical risk mitigation and underwriting principles to effective presentation techniques.
Post Loss Review – After a significant claim our Risk Pilot clients can request a post loss review, investigating all aspects of the process and incorporating any learning points into future claims processes.
Claims Audit – The sophistication of today’s insurance for corporates has the potential to create confused, uncoordinated claims handling. Often in a single programme, different types and ‘layers’ of claims are handled by disparate providers offering fragmented services. AXA Corporate Solutions’ audit process highlights inefficiencies and provides pragmatic recommendations demonstrating how cost efficient management of the entire claims process can be achieved.
Loss scenario testing – A service that enables clients to test their policy coverage against detailed scenarios (specified either by the client themselves or suggested by our risk experts).
Claims Handling Prevention, flexibility and speed Risk Consultancy Pragmatic multi-peril analysis and advice International Network Accompanying our clients globally For further details of the services available please read the relevant section.
Attendance to AXA Corporate Solutions’ Client Seminars – We commit to sharing knowledge, and learning together with our clients. As part of this commitment we organise a variety of Forums and Seminars to which our Clients are invited to attend free of charge.
Policy read-through – Our experts will, upon request, meet with you to walk through the policy wording to ensure that the full intent and extent of the coverage is transparent to all interested parties (this benefit is available both prior and post inception). Access to AXA Group products – We can facilitate easy access to the vast array of products and services AXA Group offer; a diverse range, from Fine Art to Group Private Medical Insurance.
Property, Casualty, Construction & Motor Fleet Risk Pilot offers a basket of both traditional and innovative insurance covers that can be individually selected to tailor a risk transfer package that fits your organisation’s exact requirements. The in-built flexibility of each of these individual covers complements this philosophy by offering further options in terms of conventional, non-conventional, first party, third party, local and global covers. Our comprehensive range of Insurance covers includes; • Public & Products Liability
• Cyber
- Product Recall (1st party & 3rd party)*
• Crime
- Rip & Tear*
• Directors & Officers
- Professional Indemnity*
• Construction All Risks
- Financial Loss*
• Erection All Risks
• Employers Liability
• Construction Liability
• Environmental Impairment Liability
• Motor Fleet • Property Damage / Business Interruption
*can be selected within Public & Products section And we can also incorporate your chosen insurance covers in an integrated package, alongside a mechanism to finance un-insurable risks, to provide a holistic solution to your organisation’s risk transfer and mitigation needs (please see ‘Integrated Risk Financing Solutions’ page). Continued on next page
Risk Pilot
Helping you to choose the vehicle and the most efficient route for your Risk Management journey
Property, Casualty, Construction & Motor Fleet
Backed by Expert underwriting AXA Corporate Solutions’ team of underwriters, recognised globally for their professional expertise, are available to help clients assess and fully understand current and emerging risk exposure. This ability, allied to in-depth trade-specific expertise, enables us to design and build optimised insurance coverage programmes specific to both client needs and their chosen strategy.
Contract Certainty Our underwriters are not solely focussed on creating a package of covers to exactly match your organisation’s risk profile. We also strive to create a high degree of contract certainty by working closely with you to reach a common understanding of policy wording and intent, and to understand policy response (via claims scenario planning).
Consistent pricing We take a holistic approach to pricing, taking a long-term view of the full client portfolio. This commerciality allied to our expert technical underwriting discipline enables us to offer competitive, accurate, consistent pricing which, in turn, helps our clients to budget with greater certainty.
Risk Pilot
Helping you to choose the vehicle and the most efficient route for your Risk Management journey
Marine In today’s fast moving ‘just in time’ world delivering cargo safely and on time is becoming ever more vital to the financial health of corporations across the globe. We recognise that damaged or lost goods impact directly on your business performance and for this reason Risk Pilot Marine Cargo concentrates first and foremost on supporting you to ensure their safety and security whilst in transit. We are able to do this through;
Risk Management / Consultancy Our Clients have access to a dedicated team of marine & transport risk consultants (who have practical experience of the maritime industry as former master mariners, superintendents, engineers and logistics managers). This team provide technical assessment and develop risk management programmes designed to assist with the reduction and prevention of losses. The services provided include data collection and analysis of claims trends supported by sophisticated tools to provide clients with valuable insight;
• StorEv@l – comprehensive assessment and scoring of storage conditions covering all risk factors • ShipEv@l – Benchmarks and scores technical risks for bulk shipments at sea • CargoEv@l – Benchmarks technical and transport risks of project cargo and heavy lifts • SeaEv@l – Providing the status of weather related hazards a ship can encounter during its journey
Continued on next page
Risk Pilot
There to keep your business firmly on track through stormy waters
Marine
Expert underwriting Our team of underwriters, recognised globally for their professional expertise, are available to assist clients to assess and fully understand risk exposure and subsequently design optimised insurance programmes specific to these needs and the clients’ chosen strategy.
Comprehensive / flexible product range You can choose from a Comprehensive and flexible range of Covers and Services;
Our claims service No one can guarantee safe passage, however should the worst happen and goods are lost or damaged we can help you navigate around these problems to ensure least possible disruption of your everyday business as possible. AXA Corporate Solutions’ multicultural and multilingual claims management teams are available 24/7 on a truly global scale, so no matter where a loss occurs we are there to help. And our considerable experience dealing with all types and magnitude of loss enables us to provide pragmatic solutions reflecting the need to protect both brand and financial interests.
• General Cargo • Project Cargos & Heavy Lifts (with optional Advance Loss Of Profit / Delay in Start Up) • Equipment • Jewellers’ Block • War, Strikes, Riots, Civil Commotions and War On Land • Commodities (soft, hard, bulk oil) • Stock Throughput including Retail
Risk Pilot
There to keep your business firmly on track through stormy waters
Integrated Risk Financing Solutions Today’s fast-evolving, complex world generates an ever increasing number of risks that cannot be covered by traditional insurance products. Risk Pilot provides you with a new route to mitigate these risks. Our experts are able to design and implement structured protection programmes, integrating risk financing for non-insurable risks with traditional covers, to provide a holistic solution.
Risk Pilot’s risk financing facility provides large corporations with protection against financial loss arising from risks including;
Arising from a wide range of events such as; • Changes in legislation/regulation
• Penalties
• Political risk
• Non-damage business interruption
• Exceptional climatic events
• Product recall / Additional cost of production
• Cyber-crime and IT failure
• Loss of access
• Pandemic / Epidemic
• Reputational or Brand damage
• Terrorism threat
• Supply shortage • Loss of footfall • Loss of suppliers
Risk Pilot
New Routes to wider horizons
Continued on next page
Integrated Risk Financing Solutions Our specialist team will work with you, utilising their vast experience, to identify the risks most pertinent to your organisation (not restricted to those listed) and will design a tailor made mechanism to smooth P&L volatility by; • Mitigating the impact of losses on operating accounts (loss of income, loss of profit, additional working costs, costs & expenses, loss of assets) • Providing a dedicated budget to finance future losses • Pooling the exposures of various subsidiaries and / or operating entities This mechanism will be combined with the traditional Risk Pilot covers you have chosen to build an integrated, legally and regulatory compliant solution (including policy wording) to fit your organisation’s exact risk exposure profile.
Risk Pilot
New Routes to wider horizons
This integrated solution; • Is serviced by AXA corporate Solutions’ team of risk financing and multi-line risk transfer experts, who listen to and understand our clients’ risks and the resultant financial stakes, and • Is supported by our robust claims organisation led by highly experienced claims managers
Claims Service
Prevention
We achieve this through;
Risk Pilot is all about helping to prevent and mitigate losses and our claims function is designed to help guide you along this route.
Post Loss Review – After a significant claim clients can request a review investigating all aspects of the process with learning points incorporated into subsequently revised claims processes.
Our Clients draw benefit from the knowledge we have harvested over decades of handling corporate losses helping them to;
Return on Experience – case studies and learning points from losses we have dealt with.
• understand the main categories of loss pertinent to their industry sector • be aware of the trends affecting the industry and their own portfolio • reach a common understanding of policy wording intent
Loss scenario testing – testing policy coverage upon request against detailed scenarios (specified either by the client themselves or suggested by our risk experts). Policy read-through – Our experts meet with you to walk through policy wording ensuring the full intent and extent of coverage is transparent to all parties (this benefit is available upon request both prior and post inception). Management Information – our extensive experience in the management of data, from internal and external sources, has allowed us to develop comprehensive MI reports, including relevant analysis, specific to individual clients’ needs. Claims Review – formal meetings to review major losses, analyse loss trends and overview all outstanding losses. Continued on next page
Risk Pilot
Getting you back on track quickly and efficiently
Claims Service
Speed
Flexibility
However when your risk management journey is disrupted by a loss our aim is to get you back on track as quickly and efficiently as possible.
We know that every client’s needs are different. To reflect this, our Claims Department is structured in such a way as to offer individual solutions to meet individual needs.
This is achieved through;
We are able to provide;
Agreed Claims Management Protocols – we consult with you to define and agree loss notification and handling processes specifically designed to meet your requirements. These preagreed protocols along with the appointment of dedicated claims account managers where necessary, ensure efficient communication and speed the entire loss settlement process. Fast track loss handling – reducing costs and claims management time for low value and non-complex claims through desktop investigation. The ability to make quick decisions reduces the lifecycle of the claim and helps reduce costs. Crisis Containment Management – providing easy access to expert advice designed to mitigate the effects of a crisis (for example adverse publicity). On Site Visits – expert claims staff are available to make site visits to investigate and discuss major losses.
Risk Pilot
Getting you back on track quickly and efficiently
• Ground up claims handling (including claims within self-insured retention/deductible) • The management of outsourced claims handled by a Third Party Administrator (TPA), or • A combination of in-house claims handling and management of TPA’s In addition we offer the option of a Service Agreement to handle claims within your deductible for an agreed fee, enabling you to benefit from our extensive expertise and resources (including access to our suppliers).
International Insurance Programmes Guidance through the maze of local legislation and regulation Our philosophy is to help our clients navigate the complexities of international insurance programmes through easy access to expert global policy and claims resource and clear pragmatic advice. Our prime aim is to take the administrative burden from your shoulders, providing compliant, cost efficient and high quality service on a global scale. This is achieved through;
Global Reach AXA Corporate Solutions is one of the very few International insurers with the capability, know-how and world-wide presence to truly support international insurance programmes. Today our network consists of over 150 countries at key strategic points around the world providing responsive, efficient and flexible policy and claims service.
Consistently High Service Standards By utilising central administrative functions such as our cash flow management unit allied to constant monitoring of local service quality (against common Key Performance Indicators) we are able to guarantee a consistent, high level of service quality across the entire network. Continued on next page
Risk Pilot
Designed to make any cross border journey hassle free
International Insurance Programmes
Efficient Communication & Reporting Efficient communication between all stakeholders (Master Office, Local Offices, Broker and Client) is fundamental to the success of an international programme. We will always take the time to meet with our Clients to facilitate these clear lines of communication. We utilise DICE, our ‘state of the art’ in-house administration and co-ordination system to support user friendly communication tools such as our unique ‘International Programme Tracker’ specifically designed to direct you immediately to pertinent information, analysis and advice. Detailed claims and policy reporting is also available via our proprietary on-line reporting system.
Relevant Expertise We employ network offices experienced and expert in servicing corporate insurance, supporting this local expert resource with a shared comprehensive database of current global regulatory information and relevant legislation.
Risk Pilot
Designed to make any cross border journey hassle free
Flexibility We offer our customers the type of programme best suited to their specific needs via a basket of various placement vehicles such as ‘local policy’ or ‘Freedom of Services’ arrangements, all taking into account compliance with local regulations. Our willingness and ability to provide tailor made policy wordings ensure our programmes meet the individual needs of our clients.
Focus on Compliance Our primary objective is to ensure that the international programmes that we administer are fully aligned with local licensing and premium tax requirements to respect any regulatory and fiscal issues in each territory where coverage is provided.
Risk Consultancy We recognise that your time is precious. That’s why we have designed our risk consultancy services to be as user friendly as possible. There are many different ways to optimize and control risk. Our role is to find the right route for you, taking account of available capital and resource spend, to help reach your desired destination as quickly and cost effectively as possible.
Comprehensive Range of Services AXA MATRIX Risk Consultants delivers a comprehensive range of risk management and consulting expertise to match the unique risk profile of your operations. Our global network of professionals combine proactive and pragmatic advice to help identify current and future risk and design optimised risk control solutions.
A Multi-Peril Approach Our breadth of knowledge enables us to offer time efficient multi-peril survey reports designed to identify the main risks of a site. These multi-peril reports are tailored to the needs of your business and can include fire, machinery breakdown, natural hazard, health and safety, product safety, environment and motor fleet. Our reports are delivered in a user friendly format providing easily accessible, concise risk analysis enabling benchmarking of your locations and identification of how to best allocate risk prevention spend. Continued on next page
Risk Pilot
Mapping the most time and cost efficient route to success – staying ahead of your risks
Risk Consultancy
Unique Tools This expertise is supported by a series of unique tools providing specialized insight. • Access@Risk – a shared web based system, database, and information library • IsoRisk – a visual representation of vulnerability and severity (normal loss expectancy)
• S can@Risk – assessment and mapping of risks usually excluded from survey programs (facilities too numerous and/or small) through tailored questionnaires • Visio@Risk – visualization of customer exposures to natural and environmental hazards
A Common Methodology We are committed to the delivery of a consistently high standard of service quality through our ISO 9001 certified Quality Management System. Our Engineers follow a structured, continuous training programme to guarantee a seamless technical risk analysis standard.
Risk Pilot
This deep pool of technical knowledge is complemented by over 40 years of industry specific experience spanning many trade sectors.
Mapping the most time and cost efficient route to success – staying ahead of your risks
No matter what destination, no matter what route criteria you set Risk Pilot can help get you there, efficiently, cost effectively and safely.
For more information please speak to your usual contact or: [email protected]
www.axa-corporatesolutions.com
AXA Corporate Solutions Assurance, a French “Société Anonyme” acting through its UK Branch 6 Bevis Marks, London, EC3A 7BA. Telephone: 0845 30 845 36 (If calling from outside the UK please telephone +44 20 7702 6600) Internet: www.axa-corporatesolutions.com Authorised to provide services to AXA Matrix Risk Consultants S.A., UK Branch and AXA Corporate Solutions Services UK Limited Head Office - 4, rue Jules Lefebvre, 75426, Paris Cedex 09 (Registered in England Branch No. BR005793) Authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and regulated by the Financial Conduct Authority for the conduct of UK business
A Comprehensive and flexible range of Covers and Services With Risk Pilot you choose the covers you need. Risk Pilot offers a comprehensive range of covers which can be assembled to your specific needs. We are able to provide expert advice on recommended structure and coverage options dependent on each client’s risk characteristics and business philosophy. Covers available for selection include; Liability (General, Employers, Public, Products) D&O Cyber Environmental Property & Business Interruption Construction
Motor Fleet
Marine And you can even include financing for traditionally uninsurable risks such as loss of reputation, political risk and extreme climatic events to create a holistic, integrated solution to exactly fit your organisation’s risk exposure profile. For further detail of the covers available please read the relevant section.
With Risk Pilot you choose the covers you need.
A Consistent approach to pricing with no nasty surprises along the way We have a holistic approach to pricing, taking a long-term view of the full client portfolio. This commerciality allied to our expert technical underwriting discipline enables us to offer competitive, accurate, consistent pricing which, in turn, helps our clients to budget with greater certainty.
Providing expert guidance and resource on your risk management journey Risk Pilot is a comprehensive resource for Risk Managers and Insurance Buyers comprising risk transfer, risk mitigation and expert support such as claims handling and global servicing, all designed to lessen the burden for Risk Managers and Insurance Buyers. The complexity of today’s business world means that the scope of risk management and insurance buying activities within large corporations seems to grow daily. The resultant imbalance between increasing complexity and a Corporation’s finite risk management resource, highlights the need for all parties involved in the insurance ‘transaction’ to pool their resource. Only through close co-operation and resource sharing can an effective, comprehensive and cost efficient solution be reached. Risk Pilot sits in the background while you travel routes you are familiar with, ready to be ‘switched on’ when you have to navigate complex aspects of risk or are faced with unexpected road blocks along the way. AXA Corporate Solutions’ experts are always by your side, available locally and ready to provide guidance however you need it.
Personal Focus; Global Resource Our guiding principle is to treat our customers as individuals, listen intently to their specific needs and then, using the global pool of resource at our disposal, create a pragmatic, robust and detailed solution to their specific and individual circumstance. Risk Pilot is the embodiment of this principle.
You choose the ‘voice’ of delivery
And we can make your journey more comfortable
Our expert services provide easy access to a world of resource. Recognising the need for efficient lines of communication and delivery, our services can be easily integrated with a client’s specific processes, organisation and requirements to add real value.
Contract certainty, clear lines of communication and a panoramic view all make the risk management journey more comfortable. Risk Pilot clients can automatically call upon the following ancillary services to smooth the road.
Services available include;
Training – Access to AXA Corporate Solutions’ training resource ranging from technical risk mitigation and underwriting principles to effective presentation techniques.
Post Loss Review – After a significant claim our Risk Pilot clients can request a post loss review, investigating all aspects of the process and incorporating any learning points into future claims processes.
Claims Audit – The sophistication of today’s insurance for corporates has the potential to create confused, uncoordinated claims handling. Often in a single programme, different types and ‘layers’ of claims are handled by disparate providers offering fragmented services. AXA Corporate Solutions’ audit process highlights inefficiencies and provides pragmatic recommendations demonstrating how cost efficient management of the entire claims process can be achieved.
Loss scenario testing – A service that enables clients to test their policy coverage against detailed scenarios (specified either by the client themselves or suggested by our risk experts).
Claims Handling Prevention, flexibility and speed Risk Consultancy Pragmatic multi-peril analysis and advice International Network Accompanying our clients globally For further details of the services available please read the relevant section.
Attendance to AXA Corporate Solutions’ Client Seminars – We commit to sharing knowledge, and learning together with our clients. As part of this commitment we organise a variety of Forums and Seminars to which our Clients are invited to attend free of charge.
Policy read-through – Our experts will, upon request, meet with you to walk through the policy wording to ensure that the full intent and extent of the coverage is transparent to all interested parties (this benefit is available both prior and post inception). Access to AXA Group products – We can facilitate easy access to the vast array of products and services AXA Group offer; a diverse range, from Fine Art to Group Private Medical Insurance.
Property, Casualty, Construction & Motor Fleet Risk Pilot offers a basket of both traditional and innovative insurance covers that can be individually selected to tailor a risk transfer package that fits your organisation’s exact requirements. The in-built flexibility of each of these individual covers complements this philosophy by offering further options in terms of conventional, non-conventional, first party, third party, local and global covers. Our comprehensive range of Insurance covers includes; • Public & Products Liability
• Cyber
- Product Recall (1st party & 3rd party)*
• Crime
- Rip & Tear*
• Directors & Officers
- Professional Indemnity*
• Construction All Risks
- Financial Loss*
• Erection All Risks
• Employers Liability
• Construction Liability
• Environmental Impairment Liability
• Motor Fleet • Property Damage / Business Interruption
*can be selected within Public & Products section And we can also incorporate your chosen insurance covers in an integrated package, alongside a mechanism to finance un-insurable risks, to provide a holistic solution to your organisation’s risk transfer and mitigation needs (please see ‘Integrated Risk Financing Solutions’ page). Continued on next page
Risk Pilot
Helping you to choose the vehicle and the most efficient route for your Risk Management journey
Property, Casualty, Construction & Motor Fleet
Backed by Expert underwriting AXA Corporate Solutions’ team of underwriters, recognised globally for their professional expertise, are available to help clients assess and fully understand current and emerging risk exposure. This ability, allied to in-depth trade-specific expertise, enables us to design and build optimised insurance coverage programmes specific to both client needs and their chosen strategy.
Contract Certainty Our underwriters are not solely focussed on creating a package of covers to exactly match your organisation’s risk profile. We also strive to create a high degree of contract certainty by working closely with you to reach a common understanding of policy wording and intent, and to understand policy response (via claims scenario planning).
Consistent pricing We take a holistic approach to pricing, taking a long-term view of the full client portfolio. This commerciality allied to our expert technical underwriting discipline enables us to offer competitive, accurate, consistent pricing which, in turn, helps our clients to budget with greater certainty.
Risk Pilot
Helping you to choose the vehicle and the most efficient route for your Risk Management journey
Marine In today’s fast moving ‘just in time’ world delivering cargo safely and on time is becoming ever more vital to the financial health of corporations across the globe. We recognise that damaged or lost goods impact directly on your business performance and for this reason Risk Pilot Marine Cargo concentrates first and foremost on supporting you to ensure their safety and security whilst in transit. We are able to do this through;
Risk Management / Consultancy Our Clients have access to a dedicated team of marine & transport risk consultants (who have practical experience of the maritime industry as former master mariners, superintendents, engineers and logistics managers). This team provide technical assessment and develop risk management programmes designed to assist with the reduction and prevention of losses. The services provided include data collection and analysis of claims trends supported by sophisticated tools to provide clients with valuable insight;
• StorEv@l – comprehensive assessment and scoring of storage conditions covering all risk factors • ShipEv@l – Benchmarks and scores technical risks for bulk shipments at sea • CargoEv@l – Benchmarks technical and transport risks of project cargo and heavy lifts • SeaEv@l – Providing the status of weather related hazards a ship can encounter during its journey
Continued on next page
Risk Pilot
There to keep your business firmly on track through stormy waters
Marine
Expert underwriting Our team of underwriters, recognised globally for their professional expertise, are available to assist clients to assess and fully understand risk exposure and subsequently design optimised insurance programmes specific to these needs and the clients’ chosen strategy.
Comprehensive / flexible product range You can choose from a Comprehensive and flexible range of Covers and Services;
Our claims service No one can guarantee safe passage, however should the worst happen and goods are lost or damaged we can help you navigate around these problems to ensure least possible disruption of your everyday business as possible. AXA Corporate Solutions’ multicultural and multilingual claims management teams are available 24/7 on a truly global scale, so no matter where a loss occurs we are there to help. And our considerable experience dealing with all types and magnitude of loss enables us to provide pragmatic solutions reflecting the need to protect both brand and financial interests.
• General Cargo • Project Cargos & Heavy Lifts (with optional Advance Loss Of Profit / Delay in Start Up) • Equipment • Jewellers’ Block • War, Strikes, Riots, Civil Commotions and War On Land • Commodities (soft, hard, bulk oil) • Stock Throughput including Retail
Risk Pilot
There to keep your business firmly on track through stormy waters
Integrated Risk Financing Solutions Today’s fast-evolving, complex world generates an ever increasing number of risks that cannot be covered by traditional insurance products. Risk Pilot provides you with a new route to mitigate these risks. Our experts are able to design and implement structured protection programmes, integrating risk financing for non-insurable risks with traditional covers, to provide a holistic solution.
Risk Pilot’s risk financing facility provides large corporations with protection against financial loss arising from risks including;
Arising from a wide range of events such as; • Changes in legislation/regulation
• Penalties
• Political risk
• Non-damage business interruption
• Exceptional climatic events
• Product recall / Additional cost of production
• Cyber-crime and IT failure
• Loss of access
• Pandemic / Epidemic
• Reputational or Brand damage
• Terrorism threat
• Supply shortage • Loss of footfall • Loss of suppliers
Risk Pilot
New Routes to wider horizons
Continued on next page
Integrated Risk Financing Solutions Our specialist team will work with you, utilising their vast experience, to identify the risks most pertinent to your organisation (not restricted to those listed) and will design a tailor made mechanism to smooth P&L volatility by; • Mitigating the impact of losses on operating accounts (loss of income, loss of profit, additional working costs, costs & expenses, loss of assets) • Providing a dedicated budget to finance future losses • Pooling the exposures of various subsidiaries and / or operating entities This mechanism will be combined with the traditional Risk Pilot covers you have chosen to build an integrated, legally and regulatory compliant solution (including policy wording) to fit your organisation’s exact risk exposure profile.
Risk Pilot
New Routes to wider horizons
This integrated solution; • Is serviced by AXA corporate Solutions’ team of risk financing and multi-line risk transfer experts, who listen to and understand our clients’ risks and the resultant financial stakes, and • Is supported by our robust claims organisation led by highly experienced claims managers
Claims Service
Prevention
We achieve this through;
Risk Pilot is all about helping to prevent and mitigate losses and our claims function is designed to help guide you along this route.
Post Loss Review – After a significant claim clients can request a review investigating all aspects of the process with learning points incorporated into subsequently revised claims processes.
Our Clients draw benefit from the knowledge we have harvested over decades of handling corporate losses helping them to;
Return on Experience – case studies and learning points from losses we have dealt with.
• understand the main categories of loss pertinent to their industry sector • be aware of the trends affecting the industry and their own portfolio • reach a common understanding of policy wording intent
Loss scenario testing – testing policy coverage upon request against detailed scenarios (specified either by the client themselves or suggested by our risk experts). Policy read-through – Our experts meet with you to walk through policy wording ensuring the full intent and extent of coverage is transparent to all parties (this benefit is available upon request both prior and post inception). Management Information – our extensive experience in the management of data, from internal and external sources, has allowed us to develop comprehensive MI reports, including relevant analysis, specific to individual clients’ needs. Claims Review – formal meetings to review major losses, analyse loss trends and overview all outstanding losses. Continued on next page
Risk Pilot
Getting you back on track quickly and efficiently
Claims Service
Speed
Flexibility
However when your risk management journey is disrupted by a loss our aim is to get you back on track as quickly and efficiently as possible.
We know that every client’s needs are different. To reflect this, our Claims Department is structured in such a way as to offer individual solutions to meet individual needs.
This is achieved through;
We are able to provide;
Agreed Claims Management Protocols – we consult with you to define and agree loss notification and handling processes specifically designed to meet your requirements. These preagreed protocols along with the appointment of dedicated claims account managers where necessary, ensure efficient communication and speed the entire loss settlement process. Fast track loss handling – reducing costs and claims management time for low value and non-complex claims through desktop investigation. The ability to make quick decisions reduces the lifecycle of the claim and helps reduce costs. Crisis Containment Management – providing easy access to expert advice designed to mitigate the effects of a crisis (for example adverse publicity). On Site Visits – expert claims staff are available to make site visits to investigate and discuss major losses.
Risk Pilot
Getting you back on track quickly and efficiently
• Ground up claims handling (including claims within self-insured retention/deductible) • The management of outsourced claims handled by a Third Party Administrator (TPA), or • A combination of in-house claims handling and management of TPA’s In addition we offer the option of a Service Agreement to handle claims within your deductible for an agreed fee, enabling you to benefit from our extensive expertise and resources (including access to our suppliers).
International Insurance Programmes Guidance through the maze of local legislation and regulation Our philosophy is to help our clients navigate the complexities of international insurance programmes through easy access to expert global policy and claims resource and clear pragmatic advice. Our prime aim is to take the administrative burden from your shoulders, providing compliant, cost efficient and high quality service on a global scale. This is achieved through;
Global Reach AXA Corporate Solutions is one of the very few International insurers with the capability, know-how and world-wide presence to truly support international insurance programmes. Today our network consists of over 150 countries at key strategic points around the world providing responsive, efficient and flexible policy and claims service.
Consistently High Service Standards By utilising central administrative functions such as our cash flow management unit allied to constant monitoring of local service quality (against common Key Performance Indicators) we are able to guarantee a consistent, high level of service quality across the entire network. Continued on next page
Risk Pilot
Designed to make any cross border journey hassle free
International Insurance Programmes
Efficient Communication & Reporting Efficient communication between all stakeholders (Master Office, Local Offices, Broker and Client) is fundamental to the success of an international programme. We will always take the time to meet with our Clients to facilitate these clear lines of communication. We utilise DICE, our ‘state of the art’ in-house administration and co-ordination system to support user friendly communication tools such as our unique ‘International Programme Tracker’ specifically designed to direct you immediately to pertinent information, analysis and advice. Detailed claims and policy reporting is also available via our proprietary on-line reporting system.
Relevant Expertise We employ network offices experienced and expert in servicing corporate insurance, supporting this local expert resource with a shared comprehensive database of current global regulatory information and relevant legislation.
Risk Pilot
Designed to make any cross border journey hassle free
Flexibility We offer our customers the type of programme best suited to their specific needs via a basket of various placement vehicles such as ‘local policy’ or ‘Freedom of Services’ arrangements, all taking into account compliance with local regulations. Our willingness and ability to provide tailor made policy wordings ensure our programmes meet the individual needs of our clients.
Focus on Compliance Our primary objective is to ensure that the international programmes that we administer are fully aligned with local licensing and premium tax requirements to respect any regulatory and fiscal issues in each territory where coverage is provided.
Risk Consultancy We recognise that your time is precious. That’s why we have designed our risk consultancy services to be as user friendly as possible. There are many different ways to optimize and control risk. Our role is to find the right route for you, taking account of available capital and resource spend, to help reach your desired destination as quickly and cost effectively as possible.
Comprehensive Range of Services AXA MATRIX Risk Consultants delivers a comprehensive range of risk management and consulting expertise to match the unique risk profile of your operations. Our global network of professionals combine proactive and pragmatic advice to help identify current and future risk and design optimised risk control solutions.
A Multi-Peril Approach Our breadth of knowledge enables us to offer time efficient multi-peril survey reports designed to identify the main risks of a site. These multi-peril reports are tailored to the needs of your business and can include fire, machinery breakdown, natural hazard, health and safety, product safety, environment and motor fleet. Our reports are delivered in a user friendly format providing easily accessible, concise risk analysis enabling benchmarking of your locations and identification of how to best allocate risk prevention spend. Continued on next page
Risk Pilot
Mapping the most time and cost efficient route to success – staying ahead of your risks
Risk Consultancy
Unique Tools This expertise is supported by a series of unique tools providing specialized insight. • Access@Risk – a shared web based system, database, and information library • IsoRisk – a visual representation of vulnerability and severity (normal loss expectancy)
• S can@Risk – assessment and mapping of risks usually excluded from survey programs (facilities too numerous and/or small) through tailored questionnaires • Visio@Risk – visualization of customer exposures to natural and environmental hazards
A Common Methodology We are committed to the delivery of a consistently high standard of service quality through our ISO 9001 certified Quality Management System. Our Engineers follow a structured, continuous training programme to guarantee a seamless technical risk analysis standard.
Risk Pilot
This deep pool of technical knowledge is complemented by over 40 years of industry specific experience spanning many trade sectors.
Mapping the most time and cost efficient route to success – staying ahead of your risks
No matter what destination, no matter what route criteria you set Risk Pilot can help get you there, efficiently, cost effectively and safely.
For more information please speak to your usual contact or: [email protected]
www.axa-corporatesolutions.com
AXA Corporate Solutions Assurance, a French “Société Anonyme” acting through its UK Branch 6 Bevis Marks, London, EC3A 7BA. Telephone: 0845 30 845 36 (If calling from outside the UK please telephone +44 20 7702 6600) Internet: www.axa-corporatesolutions.com Authorised to provide services to AXA Matrix Risk Consultants S.A., UK Branch and AXA Corporate Solutions Services UK Limited Head Office - 4, rue Jules Lefebvre, 75426, Paris Cedex 09 (Registered in England Branch No. BR005793) Authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and regulated by the Financial Conduct Authority for the conduct of UK business
