Nexthink
End-user IT Analytics
Saudi Electricity Company improves IT operations with end-user IT analytics “Nexthink is a unique solution that can accurately provide real-time visibility of SEC’s entire IT infrastructure and endpoints from the end-user perspective and extract measurable performance indicators. Real-time IT analytics enable us to streamline business operations, and deliver a greater insight into infrastructure usage, empowering SEC to improve both our end-user and customer experience.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
SEC is faced with the challenge of supporting a large number of end-users in disparate locations throughout the Kingdom. SEC selected Nexthink to compliment its configuration management, problem management, incident management, and SEC’s ITIL vision.
• Nexthink enables SEC to improve efficiency in solving issues and accurately measure the quality of service delivered to end-users, • SEC now has a more proactive approach to IT operations and support, without jeopardizing service quality and end-user performance, • Nexthink helps SEC implement its IT vision, through utilizing and leveraging its existing technology investments, and ensuring that every endpoint device meets strict compliance standards with the latest software versions, IT updates and patches.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About Saudi Electricity Company Saudi Electricity Company (SEC) provides generation, transmission and distribution of safe and reliable electric services to government, industrial, agricultural, business and residential sectors in the Kingdom of Saudi Arabia. SEC ranks as one of the largest organizations in the region and plays a key role with 46 power generation plants, 660 transmission substations and over 150 customer service offices, serving over 6.7 million customers across the Kingdom. SEC has a service driven IT organization with a fantastic IT vision. With the goal of being more customer-focused and service-oriented, SEC recognizes IT is at the heart of the business and delivering excellent service to end-users is a top priority. IT is not seen as a cost center, but instead as a strategic partner inside the company, focused on increasing productivity and efficiency to support the growth of the business. End-users are critical to SECs daily operations and success, and they need access to the best tools and services to do their jobs. Within SEC, the IT team’s role is not only to equip end-users with the right IT tools and services, but also to put in place the right KPIs to be able to accurately measure the quality of service delivered to end-users.
Business Challenge The combination of strong population growth and a development boom in Saudi Arabia have resulted in unprecedented demand for an effective and efficient power supply. With almost 18,000 desktops serving 36,322 employees located all over the Kingdom, SEC’s IT infrastructure and endpoints are critical to the success of its business and its ability to deliver innovative and quality services to end-users and customers. Any IT malfunction within SEC may have serious consequences. A critical business application such as SAP or GIS infected with malware can pose a serious risk to the electricity generation, transmission and distribution. SEC is faced with the challenge of supporting a large number of end-users in disparate locations throughout the Kingdom.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
SEC was looking for a solution to improve IT operations and enhance performance across every aspect of the business. SEC needed to be able to collect accurate data and analytics on how its IT infrastructure was operating, without the costly and time consuming process of having to go on-site and manually check each location, in order to better understand how IT services were being consumed from the end-user perspective.
Choosing Nexthink SEC selected Nexthink to compliment its configuration management, problem management, incident management, and SEC’s ITIL vision. Previously, SEC had no access to real-time information and historical data from the end-user perspective, and when troubleshooting the IT team were relying on unaccurate information and the subjective opinion of the end-users. Nexthink enables SEC to improve efficiency in solving issues and accurately measure the quality of service delivered to end-users. Nexthink collects, analyzes, correlates and compares all application, end-user and endpoint activities over the entire IT infrastructure, to provide optimal and reliable feedback to the business.
SEC’s IT team can immediately be alerted to issues and respond before more end-users are impacted. With Nexthink, SEC has a more proactive approach to IT operations and support, without jeopardizing service quality and end-user performance.
“Nexthink is a unique solution that can accurately provide real-time visibility of SEC’s entire IT infrastructure and endpoints from the end-user perspective and extract measurable performance indicators. Real-time IT analytics enable us to streamline business operations, and deliver a greater insight into infrastructure usage, empowering SEC to improve both our end-user and customer experience.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
Benefits Nexthink helps SEC implement its IT vision, through utilizing and leveraging its existing technology investments, and ensuring that every endpoint device meets strict compliance standards with the latest software versions, IT updates and patches. Nexthink improves SEC’s productivity, providing better support and enabling a more proactive IT approach and as a result, significantly contributes to cost savings.
Nexthink has brought SEC significant benefits in terms of time and resources. The IT team can respond to performance issues in real-time thanks to an end-to-end view of its IT infrastructure usage and performance.
Nexthink provides SEC the necessary insight to proactively identify service and performance issues even before end-users contact support.
“Nexthink helps us to improve our IT operations and incident management, providing a continual comparison between the actual usage and optimal configuration of our 18,000 endpoints. This enables our IT team to deliver a fantastic quality of service. IT analytics help us to easily measure and analyze data, generate dashboards and reports for our management and audit teams. We can make informed business decisions based on accurate information and deliver better services not only to our end-users, but our customers as well.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
See your IT infrastructure as never before
www.nexthink.com
Saudi Electricity Company improves IT operations with end-user IT analytics “Nexthink is a unique solution that can accurately provide real-time visibility of SEC’s entire IT infrastructure and endpoints from the end-user perspective and extract measurable performance indicators. Real-time IT analytics enable us to streamline business operations, and deliver a greater insight into infrastructure usage, empowering SEC to improve both our end-user and customer experience.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
SEC is faced with the challenge of supporting a large number of end-users in disparate locations throughout the Kingdom. SEC selected Nexthink to compliment its configuration management, problem management, incident management, and SEC’s ITIL vision.
• Nexthink enables SEC to improve efficiency in solving issues and accurately measure the quality of service delivered to end-users, • SEC now has a more proactive approach to IT operations and support, without jeopardizing service quality and end-user performance, • Nexthink helps SEC implement its IT vision, through utilizing and leveraging its existing technology investments, and ensuring that every endpoint device meets strict compliance standards with the latest software versions, IT updates and patches.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About Saudi Electricity Company Saudi Electricity Company (SEC) provides generation, transmission and distribution of safe and reliable electric services to government, industrial, agricultural, business and residential sectors in the Kingdom of Saudi Arabia. SEC ranks as one of the largest organizations in the region and plays a key role with 46 power generation plants, 660 transmission substations and over 150 customer service offices, serving over 6.7 million customers across the Kingdom. SEC has a service driven IT organization with a fantastic IT vision. With the goal of being more customer-focused and service-oriented, SEC recognizes IT is at the heart of the business and delivering excellent service to end-users is a top priority. IT is not seen as a cost center, but instead as a strategic partner inside the company, focused on increasing productivity and efficiency to support the growth of the business. End-users are critical to SECs daily operations and success, and they need access to the best tools and services to do their jobs. Within SEC, the IT team’s role is not only to equip end-users with the right IT tools and services, but also to put in place the right KPIs to be able to accurately measure the quality of service delivered to end-users.
Business Challenge The combination of strong population growth and a development boom in Saudi Arabia have resulted in unprecedented demand for an effective and efficient power supply. With almost 18,000 desktops serving 36,322 employees located all over the Kingdom, SEC’s IT infrastructure and endpoints are critical to the success of its business and its ability to deliver innovative and quality services to end-users and customers. Any IT malfunction within SEC may have serious consequences. A critical business application such as SAP or GIS infected with malware can pose a serious risk to the electricity generation, transmission and distribution. SEC is faced with the challenge of supporting a large number of end-users in disparate locations throughout the Kingdom.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
SEC was looking for a solution to improve IT operations and enhance performance across every aspect of the business. SEC needed to be able to collect accurate data and analytics on how its IT infrastructure was operating, without the costly and time consuming process of having to go on-site and manually check each location, in order to better understand how IT services were being consumed from the end-user perspective.
Choosing Nexthink SEC selected Nexthink to compliment its configuration management, problem management, incident management, and SEC’s ITIL vision. Previously, SEC had no access to real-time information and historical data from the end-user perspective, and when troubleshooting the IT team were relying on unaccurate information and the subjective opinion of the end-users. Nexthink enables SEC to improve efficiency in solving issues and accurately measure the quality of service delivered to end-users. Nexthink collects, analyzes, correlates and compares all application, end-user and endpoint activities over the entire IT infrastructure, to provide optimal and reliable feedback to the business.
SEC’s IT team can immediately be alerted to issues and respond before more end-users are impacted. With Nexthink, SEC has a more proactive approach to IT operations and support, without jeopardizing service quality and end-user performance.
“Nexthink is a unique solution that can accurately provide real-time visibility of SEC’s entire IT infrastructure and endpoints from the end-user perspective and extract measurable performance indicators. Real-time IT analytics enable us to streamline business operations, and deliver a greater insight into infrastructure usage, empowering SEC to improve both our end-user and customer experience.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
Benefits Nexthink helps SEC implement its IT vision, through utilizing and leveraging its existing technology investments, and ensuring that every endpoint device meets strict compliance standards with the latest software versions, IT updates and patches. Nexthink improves SEC’s productivity, providing better support and enabling a more proactive IT approach and as a result, significantly contributes to cost savings.
Nexthink has brought SEC significant benefits in terms of time and resources. The IT team can respond to performance issues in real-time thanks to an end-to-end view of its IT infrastructure usage and performance.
Nexthink provides SEC the necessary insight to proactively identify service and performance issues even before end-users contact support.
“Nexthink helps us to improve our IT operations and incident management, providing a continual comparison between the actual usage and optimal configuration of our 18,000 endpoints. This enables our IT team to deliver a fantastic quality of service. IT analytics help us to easily measure and analyze data, generate dashboards and reports for our management and audit teams. We can make informed business decisions based on accurate information and deliver better services not only to our end-users, but our customers as well.” Yahya Ibrahim Abdulrahman, CIO and Executive Director at SEC
See your IT infrastructure as never before
www.nexthink.com
