Aceyus Director 5.0
Aceyus Director 5.0
Web-Based Tools for Enhanced Call Routing and Treatment Aceyus Director software is a Web-based product that extends the capabilities of call routing and call treatment platforms to the business user community. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director is packaged with tools commonly used to manage contact routing. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct call volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools to manage user variables that are referenced in call processing logic.
KEY FEATURES ACCESS CONTROLS - Access to the various tools within Aceyus Director is controlled via group management. Administrators can specify which tools a given user can access, and even which specific objects within a tool that the user can modify, thereby providing the ability to hide sensitive controls from certain groups or users.
ACTIVE DIRECTORY INTEGRATION - Aceyus Director, like all Aceyus products, can completely integrate with your Active Directory, allowing all the password and group memberships to be managed via your AD domain.
AUDIT TRAIL - All tool activity is logged in the Audit Trail, providing administrators an instant record of who is making changes and when. Audit reports can be executed ad-hoc or automatically scheduled and emailed on a daily basis.
CUSTOM TOOLS - With Aceyus Director’s simple interface, system administrators can quickly establish new call routing tools. For example, creating screens that
provide control parameters to affect call overflow (e.g. service calls routing to sales when >5 agents are available), special message play back (e.g. inclement weather, long queue times, etc.) or just about any parameters conceivable.
CUSTOMIZABLE COLOR THEMES - Choose from more than a dozen color themes or create your own themes to uniquely identify (skin) tools for different organizations.
HOURS OF OPERATION - Control contact centers’ hours of operation at the site level and at the individual queue or skill level. This tool includes the ability to
override settings and immediately close sites in case of emergencies or meetings, along with the ability to keep centers open longer to cover shifts for other sites.
PERCENT ALLOCATION - The Percent Allocation tool gives you the ability to manage outsourced call volume, pace your customers’ exposure to new script
roll outs, or re-direct call volume when network infrastructure components fail. When the Aceyus Director integration is completed, updates can be made without changes to the call processing logic.
DIRECTOR REST API - The REST API allows customers to create their own mobile or internal applications that can interact with the Director Application platform to offer limitless customization of the user interface.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Web-Based Tools for Enhanced Call Routing and Treatment Aceyus Director software is a Web-based product that extends the capabilities of call routing and call treatment platforms to the business user community. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director is packaged with tools commonly used to manage contact routing. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct call volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools to manage user variables that are referenced in call processing logic.
KEY FEATURES ACCESS CONTROLS - Access to the various tools within Aceyus Director is controlled via group management. Administrators can specify which tools a given user can access, and even which specific objects within a tool that the user can modify, thereby providing the ability to hide sensitive controls from certain groups or users.
ACTIVE DIRECTORY INTEGRATION - Aceyus Director, like all Aceyus products, can completely integrate with your Active Directory, allowing all the password and group memberships to be managed via your AD domain.
AUDIT TRAIL - All tool activity is logged in the Audit Trail, providing administrators an instant record of who is making changes and when. Audit reports can be executed ad-hoc or automatically scheduled and emailed on a daily basis.
CUSTOM TOOLS - With Aceyus Director’s simple interface, system administrators can quickly establish new call routing tools. For example, creating screens that
provide control parameters to affect call overflow (e.g. service calls routing to sales when >5 agents are available), special message play back (e.g. inclement weather, long queue times, etc.) or just about any parameters conceivable.
CUSTOMIZABLE COLOR THEMES - Choose from more than a dozen color themes or create your own themes to uniquely identify (skin) tools for different organizations.
HOURS OF OPERATION - Control contact centers’ hours of operation at the site level and at the individual queue or skill level. This tool includes the ability to
override settings and immediately close sites in case of emergencies or meetings, along with the ability to keep centers open longer to cover shifts for other sites.
PERCENT ALLOCATION - The Percent Allocation tool gives you the ability to manage outsourced call volume, pace your customers’ exposure to new script
roll outs, or re-direct call volume when network infrastructure components fail. When the Aceyus Director integration is completed, updates can be made without changes to the call processing logic.
DIRECTOR REST API - The REST API allows customers to create their own mobile or internal applications that can interact with the Director Application platform to offer limitless customization of the user interface.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
