Aceyus Director
Aceyus Director Web-Based Tools for Enhanced Contact Routing and Treatment
Aceyus Director software is a Web-based product that extends the capabilities of contact routing and treatment platforms to the business user community. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director is packaged with tools commonly used to manage contact routing. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools to manage user variables that are referenced in contact processing logic.
Key Features ČČ
Access Controls - Access to the various tools within
ČČ
a dozen color themes or create your own themes to
Administrators can specify which tools a given user can
uniquely identify (skin) tools for different organizations.
access, and even which specific objects within a tool that the user can modify, thereby providing the ability to
ČČ
ČČ
queue or skill level. This tool includes the ability to
Active Directory Integration - Aceyus Director, like all
override settings and immediately close sites in case of
Aceyus products, can completely integrate with your
emergencies or meetings, along with the ability to keep
Active Directory, allowing all the password and group
centers open longer to cover shifts for other sites.
memberships to be managed via your AD domain. ČČ
Hours of Operation - Control contact centers’ hours of operation at the site level and at the individual
hide sensitive controls from certain groups or users. ČČ
Customizable Color Themes - Choose from more than
Aceyus Director is controlled via group management.
ČČ
Percent Allocation - The Percent Allocation tool gives you
Audit Trail - All tool activity is logged in the Audit Trail,
the ability to manage outsourced contact volume, pace your
providing administrators an instant record of who is making
customers’ exposure to new script roll outs, or re-direct contact
changes and when. Audit reports can be executed ad-hoc
volume when network infrastructure components fail. When
or automatically scheduled and emailed on a daily basis.
the Aceyus Director integration is completed, updates can be made without changes to the contact processing logic.
Custom Tools - With Aceyus Director’s simple interface, system administrators can quickly establish new contact
ČČ
Director Rest API - The REST API allows customers to
routing tools. For example, creating screens that provide
create their own mobile or web based applications that
control parameters to affect contact overflow (e.g. service
can interact with the Director Application platform to
contact routing to sales when > 5 agents are available),
offer limitless customization of the user interface.
special message play back (e.g. inclement weather, long queue times, etc.) or just about any parameters conceivable.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Aceyus Director software is a Web-based product that extends the capabilities of contact routing and treatment platforms to the business user community. Director provides users the ability to modify routing rules at a moment’s notice without requiring access to an ACD or IVR call processing platform. Director is packaged with tools commonly used to manage contact routing. These tools include a 7-day Hours of Operation manager and a Percent Allocation application that allows users to direct contact volume to alternate destinations. In addition, Director also offers system managers the ability to create custom tools to manage user variables that are referenced in contact processing logic.
Key Features ČČ
Access Controls - Access to the various tools within
ČČ
a dozen color themes or create your own themes to
Administrators can specify which tools a given user can
uniquely identify (skin) tools for different organizations.
access, and even which specific objects within a tool that the user can modify, thereby providing the ability to
ČČ
ČČ
queue or skill level. This tool includes the ability to
Active Directory Integration - Aceyus Director, like all
override settings and immediately close sites in case of
Aceyus products, can completely integrate with your
emergencies or meetings, along with the ability to keep
Active Directory, allowing all the password and group
centers open longer to cover shifts for other sites.
memberships to be managed via your AD domain. ČČ
Hours of Operation - Control contact centers’ hours of operation at the site level and at the individual
hide sensitive controls from certain groups or users. ČČ
Customizable Color Themes - Choose from more than
Aceyus Director is controlled via group management.
ČČ
Percent Allocation - The Percent Allocation tool gives you
Audit Trail - All tool activity is logged in the Audit Trail,
the ability to manage outsourced contact volume, pace your
providing administrators an instant record of who is making
customers’ exposure to new script roll outs, or re-direct contact
changes and when. Audit reports can be executed ad-hoc
volume when network infrastructure components fail. When
or automatically scheduled and emailed on a daily basis.
the Aceyus Director integration is completed, updates can be made without changes to the contact processing logic.
Custom Tools - With Aceyus Director’s simple interface, system administrators can quickly establish new contact
ČČ
Director Rest API - The REST API allows customers to
routing tools. For example, creating screens that provide
create their own mobile or web based applications that
control parameters to affect contact overflow (e.g. service
can interact with the Director Application platform to
contact routing to sales when > 5 agents are available),
offer limitless customization of the user interface.
special message play back (e.g. inclement weather, long queue times, etc.) or just about any parameters conceivable.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
