AFS FC CC DINE_REST_DEC_CY2 - Aa
Onboard Menu Guide American Flagship Service First/Business Class Dine & Rest – Cycle 2 Entrées
Heating Instructions Pre-order
Total
all aircraft − Nuts: 275° 10 min. / HI 7 min − Breads: 275° 10 min. / HI 7 min − Entrée: 275° 20-25 min. / HI 18-20 min
Service Flow Boarding − Prepare cabin for boarding
Thai Beef Red Curry (BEEF): w/Stir fried vegetables and coconut rice Pre-plated in casserole dish Portion solo cup of cilantro micro greens on top of entrée Appetizer – Fig Tart w/prosciutto & Manchego
− − − − −
pre-set amenity kits BC: BOSE headphones
Welcome customers Hang coats, help with baggage Pre-departure beverages FC: offer BOSE headphones Introduce self, distribute menus
Inflight Pre-order
Total
− Preferences
East, fwd-aft West, aft-fwd
− Hot towels − Pre-meal beverage with warmed mixed nuts in ramekin
Lobster Roll (SEAF): w/Sweet Potato Chips 7” Bowl Open sweet potato chips and portion next to sandwich Appetizer – Fig Tart w/prosciutto & Manchego
Pre-order
Total
Portobello Gnocchi Pillows (VGTB): w/creamy mushroom sauce, roasted Portobello mushroom & roasted tomato Pre-plated in 7” Bowl Portion solo cup of shaved parmesan cheese on top of entrée Appetizer – Fig Tart w/prosciutto & Manchego
Breads (offer from basket) − Pretzel Roll − Multigrain Roll
-- French Roll
Revised – 11/20/16
AFS First Class-Business Class Cycle 2 Dine & Rest
FC: deliver from lined tray BC: deliver draped cart
− Re-offer beverages − Pick up ramekins and used glassware − Place single table linen over tray table − Hand deliver meal tray with appetizer and entrée − Offer bread from basket − Offer, wine, water − Fill request for alternative beverages from galley − Pick up trays, as customers finish, leave table linen − Offer dessert and after meal beverages from a lined tray − Pick up service items, including table linen − Offer personal bottles of water
Onboard Menu Guide American Flagship Service First/Business Class Late Night Supper – Cycle 2
Dessert all flights
Packaged Ice Cream • Ben & Jerry’s Chocolate Chip Cookie Dough
Heating Instructions all aircraft − Nuts: 275° 10 min. / HI 7 min − Breads: 275° 10 min. / HI 7 min − Entrée: 275° 20-25 min. / HI 18-20 min
Service Flow Mid-Flight
Mid-flight Snack all flights
− Snack Basket − Whole Fruit Basket
− Set up snacking station: place basket on counter allow customers to help them selves − Obtain drink preferences from customers who are awake − Prepare beverages in galley deliver from a lined tray − Pick up − Monitor cabin
Arrival Service
Arrival Service all flights
−Packed Fruit Smoothie and Warmed Scones
−Note: Additionally, warmed scones are to be presented in a small bowl.
Revised – 11/20/16
AFS First Class-Business Class Cycle 2 Dine & Rest
− Obtain drink preferences − Prepare beverages in galley − Deliver beverages from a lined tray − Offer choice of snacks − Pick up and re-offer beverages − Collect BOSE headphones − Re-offer beverages (last call) − Return coats − Offer butter mints and a personal thank you − Seal carts − Prepare for landing − Thank customers as they deplane
Heating Instructions Pre-order
Total
all aircraft − Nuts: 275° 10 min. / HI 7 min − Breads: 275° 10 min. / HI 7 min − Entrée: 275° 20-25 min. / HI 18-20 min
Service Flow Boarding − Prepare cabin for boarding
Thai Beef Red Curry (BEEF): w/Stir fried vegetables and coconut rice Pre-plated in casserole dish Portion solo cup of cilantro micro greens on top of entrée Appetizer – Fig Tart w/prosciutto & Manchego
− − − − −
pre-set amenity kits BC: BOSE headphones
Welcome customers Hang coats, help with baggage Pre-departure beverages FC: offer BOSE headphones Introduce self, distribute menus
Inflight Pre-order
Total
− Preferences
East, fwd-aft West, aft-fwd
− Hot towels − Pre-meal beverage with warmed mixed nuts in ramekin
Lobster Roll (SEAF): w/Sweet Potato Chips 7” Bowl Open sweet potato chips and portion next to sandwich Appetizer – Fig Tart w/prosciutto & Manchego
Pre-order
Total
Portobello Gnocchi Pillows (VGTB): w/creamy mushroom sauce, roasted Portobello mushroom & roasted tomato Pre-plated in 7” Bowl Portion solo cup of shaved parmesan cheese on top of entrée Appetizer – Fig Tart w/prosciutto & Manchego
Breads (offer from basket) − Pretzel Roll − Multigrain Roll
-- French Roll
Revised – 11/20/16
AFS First Class-Business Class Cycle 2 Dine & Rest
FC: deliver from lined tray BC: deliver draped cart
− Re-offer beverages − Pick up ramekins and used glassware − Place single table linen over tray table − Hand deliver meal tray with appetizer and entrée − Offer bread from basket − Offer, wine, water − Fill request for alternative beverages from galley − Pick up trays, as customers finish, leave table linen − Offer dessert and after meal beverages from a lined tray − Pick up service items, including table linen − Offer personal bottles of water
Onboard Menu Guide American Flagship Service First/Business Class Late Night Supper – Cycle 2
Dessert all flights
Packaged Ice Cream • Ben & Jerry’s Chocolate Chip Cookie Dough
Heating Instructions all aircraft − Nuts: 275° 10 min. / HI 7 min − Breads: 275° 10 min. / HI 7 min − Entrée: 275° 20-25 min. / HI 18-20 min
Service Flow Mid-Flight
Mid-flight Snack all flights
− Snack Basket − Whole Fruit Basket
− Set up snacking station: place basket on counter allow customers to help them selves − Obtain drink preferences from customers who are awake − Prepare beverages in galley deliver from a lined tray − Pick up − Monitor cabin
Arrival Service
Arrival Service all flights
−Packed Fruit Smoothie and Warmed Scones
−Note: Additionally, warmed scones are to be presented in a small bowl.
Revised – 11/20/16
AFS First Class-Business Class Cycle 2 Dine & Rest
− Obtain drink preferences − Prepare beverages in galley − Deliver beverages from a lined tray − Offer choice of snacks − Pick up and re-offer beverages − Collect BOSE headphones − Re-offer beverages (last call) − Return coats − Offer butter mints and a personal thank you − Seal carts − Prepare for landing − Thank customers as they deplane
