Hello Rewards Makes Adventure Rewarding - cloudfront.net
Hello Rewards Makes Adventure Rewarding Volume 5 | November 16, 2015
Hello Rewards Activity Update
Hello Rewards Guest Recognition Program
Hello Rewards Front Desk Enrollment Portal All properties are now able to enroll guests into Hello Rewards by using the Front Desk enrollment portal. Hello Rewards will offer fun incentives to properties throughout the year. A separate enrollment portal has been created to be used at events, conferences and tradeshows, allowing attendees to sign up for Hello Rewards at an RLHC booth.
BENEFITS A free stay every seven stays Express check-in and check-out Late check-out (when available) Room upgrades (when available) Exclusive Hello Rewards member-only offers The Hello Rewards Rate – our best rate guarantee*
Loyalty360 Best Technology and Trends in Customer Experience Award
KIND Snacks Healthy Grain Bar at check in *formerly known as the Lowest Rate Period.
Hello Rewards was awarded the Gold Award for Best Technology and Trends in Customer Experience from Loyalty360. Loyalty360 is a marketing association that covers loyalty and customer experience programs across all industries. -‐ 1 -‐
November 16, 2015
Hello Rewards Activity Update
SOME USEFUL STATISTICS Below are some stats on Hello Rewards program-todate (Dec. 15 to present)*. Current Active Hello Rewards member base: 92,047 Hello Rewards Room Night Contribution: 17% Hello Rewards member intra-brand utilization: 56% Hello Rewards Member Stay Frequency: 41% Hotels with the highest Hello Rewards Room Night Contribution: 1. Red Lion Pasco (28%) 2. Red Lion Hotel Richland/Hanford House (25%) 3. Red Lion River Inn (24%) *as of Oct. 31, 2015.
DID YOU KNOW? Hello Rewards members earn stay credit towards their free night stay regardless of what channel they booked. That means if a Hello Rewards member booked via an OTA, they still earn stay credit. This is a huge differentiator of Hello Rewards to other hotel loyalty programs and makes the program more valuable to the member! All Hello Rewards members should be recognized when they check-in to a property and given a KIND Healthy Grain Bar.
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November 16, 2015
“Memories of good times are more powerful than memories of great savings.”
LET’S GET SOCIAL For more information, contact:
Need some ideas on how to promote Hello Rewards on social media? Here are some posts that you can use to increase your properties membership base.
Brigette Pence
Director of Relationship Marketing
Say hello to a better loyalty program. Join Hello Rewards and earn free stays, upgrades, surprise perks and more. Join today. #hellorewards
[email protected] 509.850.6955
Hello Rewards members have exclusive access to the Hello Rewards Rate, our best rate guarantee. Join today. #hellorewards You can direct these social posts to the Sign Up page in the Member Portal: redlion.com/hellorewards/sign-up
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Hello Rewards Activity Update
Hello Rewards Guest Recognition Program
Hello Rewards Front Desk Enrollment Portal All properties are now able to enroll guests into Hello Rewards by using the Front Desk enrollment portal. Hello Rewards will offer fun incentives to properties throughout the year. A separate enrollment portal has been created to be used at events, conferences and tradeshows, allowing attendees to sign up for Hello Rewards at an RLHC booth.
BENEFITS A free stay every seven stays Express check-in and check-out Late check-out (when available) Room upgrades (when available) Exclusive Hello Rewards member-only offers The Hello Rewards Rate – our best rate guarantee*
Loyalty360 Best Technology and Trends in Customer Experience Award
KIND Snacks Healthy Grain Bar at check in *formerly known as the Lowest Rate Period.
Hello Rewards was awarded the Gold Award for Best Technology and Trends in Customer Experience from Loyalty360. Loyalty360 is a marketing association that covers loyalty and customer experience programs across all industries. -‐ 1 -‐
November 16, 2015
Hello Rewards Activity Update
SOME USEFUL STATISTICS Below are some stats on Hello Rewards program-todate (Dec. 15 to present)*. Current Active Hello Rewards member base: 92,047 Hello Rewards Room Night Contribution: 17% Hello Rewards member intra-brand utilization: 56% Hello Rewards Member Stay Frequency: 41% Hotels with the highest Hello Rewards Room Night Contribution: 1. Red Lion Pasco (28%) 2. Red Lion Hotel Richland/Hanford House (25%) 3. Red Lion River Inn (24%) *as of Oct. 31, 2015.
DID YOU KNOW? Hello Rewards members earn stay credit towards their free night stay regardless of what channel they booked. That means if a Hello Rewards member booked via an OTA, they still earn stay credit. This is a huge differentiator of Hello Rewards to other hotel loyalty programs and makes the program more valuable to the member! All Hello Rewards members should be recognized when they check-in to a property and given a KIND Healthy Grain Bar.
-‐ 2 -‐
November 16, 2015
“Memories of good times are more powerful than memories of great savings.”
LET’S GET SOCIAL For more information, contact:
Need some ideas on how to promote Hello Rewards on social media? Here are some posts that you can use to increase your properties membership base.
Brigette Pence
Director of Relationship Marketing
Say hello to a better loyalty program. Join Hello Rewards and earn free stays, upgrades, surprise perks and more. Join today. #hellorewards
[email protected] 509.850.6955
Hello Rewards members have exclusive access to the Hello Rewards Rate, our best rate guarantee. Join today. #hellorewards You can direct these social posts to the Sign Up page in the Member Portal: redlion.com/hellorewards/sign-up
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