Part 3: Glossary & Tools Glossary Call To Action (CTA) The instruction you are giving the person reading/viewing/listening to your content regarding what they need to do next. Cart Abandonment The number of people who initiate a transaction with you by adding an item to your shopping cart or order form and then do not complete the transaction. Cart abandonment is often expressed as a percentage of total cart visits. Segmentation Dividing your email list into various segments based on pre-defined criteria. Micro-commitments Small, incremental commitments you get your ideal client to take as they move up the Marketing Mountain.