Aceyus Reporting
Aceyus Reporting Centralize, Normalize and Simplify Your Contact Center Reporting
Aceyus Reporting empowers the reporting user to take control of their contact center data through an easy-to-use graphical interface. Reporting Features: Č Chart and graph generator for historical reports Č Native nested summaries
Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, near real-time, interval, daily, weekly and monthly summary reports in a completely Web-based reporting tool.
Centralize Data Today’s contact centers generate massive quantities of data from numerous systems, usually stored in siloed databases with separate reporting systems.
Č Alerts/thresholds on all reports
Many contact center operations need to merge data Č Multi-dimensional support Č Multiple browser support
elements from IVR, CRM, WFM and other sources with the data generated by their various ACDs. Aceyus Reporting solves this dilemma with a consolidated reporting platform that
Č Version control
collects and reports from various sources.
Č Time zone localization
Normalize Metrics
Č Internationalization/language packages
Consolidating contact center data in the Vault allows Aceyus to combine omni-channel data into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Simplify Reports Aceyus Reporting provides an easy-to-use report builder interface that allows end users to create real-time and historical reports that meet their needs. The reporting users do not need SQL knowledge nor do they require any other special programing skills,. They only need to understand the nature of the data to be reported. Roles-based access and report/dashboard editing with version controls preserve the integrity of the reporting environment by allowing system administrators to restrict or grant access to the reports, report editing tools and the underlying data.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
Aceyus Reporting empowers the reporting user to take control of their contact center data through an easy-to-use graphical interface. Reporting Features: Č Chart and graph generator for historical reports Č Native nested summaries
Whether the user is a seasoned pro or new to reporting, Aceyus provides the tools that will help them excel at their job. Aceyus allows users to easily produce real-time, near real-time, interval, daily, weekly and monthly summary reports in a completely Web-based reporting tool.
Centralize Data Today’s contact centers generate massive quantities of data from numerous systems, usually stored in siloed databases with separate reporting systems.
Č Alerts/thresholds on all reports
Many contact center operations need to merge data Č Multi-dimensional support Č Multiple browser support
elements from IVR, CRM, WFM and other sources with the data generated by their various ACDs. Aceyus Reporting solves this dilemma with a consolidated reporting platform that
Č Version control
collects and reports from various sources.
Č Time zone localization
Normalize Metrics
Č Internationalization/language packages
Consolidating contact center data in the Vault allows Aceyus to combine omni-channel data into a single report. The reporting tools allow users to normalize data elements and apply custom calculations as needed to provide a unified view of the contact center.
Simplify Reports Aceyus Reporting provides an easy-to-use report builder interface that allows end users to create real-time and historical reports that meet their needs. The reporting users do not need SQL knowledge nor do they require any other special programing skills,. They only need to understand the nature of the data to be reported. Roles-based access and report/dashboard editing with version controls preserve the integrity of the reporting environment by allowing system administrators to restrict or grant access to the reports, report editing tools and the underlying data.
Aceyus delivers innovative contact center solutions that accelerate business breakthroughs and achieve outstanding cost efficiency. Aceyus can help you harness the power of contact center intelligence.
