Nexthink
End-user IT Analytics
Nexthink end-user IT analytics helps flynas deliver first class IT operations and support
“Nexthink has been very helpful in incident management and reducing the time spent on discovering and resolving problems. Previously, during peak business periods, we were managing up to 100 tickets per day and thanks to Nexthink, that number has now been reduced to 4 or 5.” Abdulnaseer Albalwi, IT Operations Manager, flynas
flynas is a Saudi Arabian airline based in Riyadh. A subsidiary of National Air Services (NAS Holding), flynas’ challenges include delivering passengers the service experience they are looking for, while continually improving business processes and differentiating from other airlines. flynas selected Nexthink to improve the visibility of its infrastructure and endpoints, in order to streamline its IT operations and support. • Nexthink provides flynas real-time visibility and IT analytics of its entire infrastructure from the end-user perspective, • flynas can now detect and solve problems faster to ensure its end-users can respond quickly to diverse customer expectations at all times, while limiting workstation downtime or critical service interruptions that could affect passengers, • IT analytics enable flynas' IT team to better understand application usage and the actual needs of end-users in disparate locations
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About flynas Founded in 2007, flynas is a Saudi Arabian airline based in Riyadh. A subsidiary of National Air Services (NAS Holding), flynas serves an extensive domestic network as well as regional and international destinations in the Middle East, Asia and Europe. Setting a new standard of efficiency for low cost travel and delivering on its promise to offer the lowest fares, on-time flights and friendly service, flynas operates the youngest fleet in the region, with more than 950 flights a week to a growing number of destinations around the world. A progressive airline, flynas targets a new generation of travelers who are on the go, service-sensitive and value conscious. To support its aggressive growth plan, flynas operates with a hybrid model, offering both business and economy class seating. The company’s recent re-branding and services development reflects flynas’ commitment to be “Simply better at everything we do,” and is a key part of the airline’s strategy aimed at achieving the target of 20 million passengers by 2020.
Business Challenge The airline industry is a highly competitive environment where there is tremendous pressure on airlines to be flexible, yet control their costs while managing peaks in demand. flynas’ challenges include delivering passengers the service experience they are looking for, while continually improving business processes and differentiating from other airlines. As flynas continues to grow, the IT team leverages the latest technologies to enhance efficiency and provide the best level of service to both its end-users and its passengers. The IT department is responsible for the infrastructure, software and services that support flynas’ workforce of over 1,000 end-users throughout the Kingdom. Any malfunction of the infrastructure can have significant repercussions on turnover and profitability.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics It is necessary to ensure that end-users can respond quickly to diverse customer expectations at all times, while limiting workstation downtime or critical service interruptions that could affect passengers. flynas needed a solution that could improve the visibility of its infrastructure and endpoints, in order to streamline its IT operations and support.
Choosing Nexthink After a presentation and a POC from its partner ProgressWays, flynas selected Nexthink to provide real-time visibility and IT analytics of its entire infrastructure from the end-user perspective. Nexthink allows flynas to retrieve reliable information on the performance of each workstation and its interaction with the IT infrastructure. Nexthink’s IT analytics enable the IT team to better understand application usage and the actual needs of end-users in disparate locations. Nexthink’s cartography facilitates investigations and helps flynas’ IT team detect and solve problems faster.
Nexthink alerts and reports show the cause of problems, whether from workstations, servers or the network. Nexthink dashboards allow flynas’ management team to make better business decisions based on accurate information. The IT team can now see if an end-user or an office location is experiencing problems with a workstation or a critical business application, easily and remotely.
“Nexthink helps us to avoid manual searches and trial and error troubleshooting. Nexthink provides real-time visibility of our IT infrastructure from end-to-end, enabling us to measure the quality of service provided, understand the experience of end-users and provide more proactive support.” Abdulnaseer Albalwi, IT Operations Manager, flynas
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics Benefits “Nexthink has been very helpful in incident management and reducing the time spent on discovering and resolving problems,” said Abdulnaseer Albalwi, IT Operations Manager at flynas. “Previously, during peak business periods, we were managing up to 100 tickets per day and thanks to Nexthink, that number has now been reduced to 4 or 5.” Nexthink has brought flynas significant benefits in terms of time and resources. The IT team can respond to issues in real-time thanks to an end-to-end view of its IT infrastructure usage. Nexthink provides the necessary insight to proactively identify service and performance issues even before end-users contact support. flynas is now able to ensure the best quality of service both for its end-users and passengers, regardless of where they are located. The next step of the project will be to upgrade to Nexthink V5.
“Nexthink is an amazing solution and very user friendly. With ProgressWays and Nexthink, we can now see our IT infrastructure differently, from the end-user perspective and we are able to align our IT operations and support with the business.” Abdulnaseer Albalwi, IT Operations Manager, flynas
About ProgressWays-IT: ProgressWays brings a breath of fresh air to the professional services market in KSA. By combining its original values, going the extra mile and utilizing its unique expertise to provide state of the art services. ProgressWays will lead the market by introducing new standards of excellence and quality driven services, enhance the customers’ experience and make challenging tasks more enjoyable every time. ProgressWays guarantees excellence in professional services delivery, by making its expertise, services and solutions available to help customers to achieve their business goals efficiently and effectively; through affordable yet reliable solutions and services. ProgressWays aims to be a trusted partner to its customers that provides highly qualified resources and ensures a smooth and successful implementation for their projects.
See your IT infrastructure as never before
www.nexthink.com
Nexthink end-user IT analytics helps flynas deliver first class IT operations and support
“Nexthink has been very helpful in incident management and reducing the time spent on discovering and resolving problems. Previously, during peak business periods, we were managing up to 100 tickets per day and thanks to Nexthink, that number has now been reduced to 4 or 5.” Abdulnaseer Albalwi, IT Operations Manager, flynas
flynas is a Saudi Arabian airline based in Riyadh. A subsidiary of National Air Services (NAS Holding), flynas’ challenges include delivering passengers the service experience they are looking for, while continually improving business processes and differentiating from other airlines. flynas selected Nexthink to improve the visibility of its infrastructure and endpoints, in order to streamline its IT operations and support. • Nexthink provides flynas real-time visibility and IT analytics of its entire infrastructure from the end-user perspective, • flynas can now detect and solve problems faster to ensure its end-users can respond quickly to diverse customer expectations at all times, while limiting workstation downtime or critical service interruptions that could affect passengers, • IT analytics enable flynas' IT team to better understand application usage and the actual needs of end-users in disparate locations
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About flynas Founded in 2007, flynas is a Saudi Arabian airline based in Riyadh. A subsidiary of National Air Services (NAS Holding), flynas serves an extensive domestic network as well as regional and international destinations in the Middle East, Asia and Europe. Setting a new standard of efficiency for low cost travel and delivering on its promise to offer the lowest fares, on-time flights and friendly service, flynas operates the youngest fleet in the region, with more than 950 flights a week to a growing number of destinations around the world. A progressive airline, flynas targets a new generation of travelers who are on the go, service-sensitive and value conscious. To support its aggressive growth plan, flynas operates with a hybrid model, offering both business and economy class seating. The company’s recent re-branding and services development reflects flynas’ commitment to be “Simply better at everything we do,” and is a key part of the airline’s strategy aimed at achieving the target of 20 million passengers by 2020.
Business Challenge The airline industry is a highly competitive environment where there is tremendous pressure on airlines to be flexible, yet control their costs while managing peaks in demand. flynas’ challenges include delivering passengers the service experience they are looking for, while continually improving business processes and differentiating from other airlines. As flynas continues to grow, the IT team leverages the latest technologies to enhance efficiency and provide the best level of service to both its end-users and its passengers. The IT department is responsible for the infrastructure, software and services that support flynas’ workforce of over 1,000 end-users throughout the Kingdom. Any malfunction of the infrastructure can have significant repercussions on turnover and profitability.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics It is necessary to ensure that end-users can respond quickly to diverse customer expectations at all times, while limiting workstation downtime or critical service interruptions that could affect passengers. flynas needed a solution that could improve the visibility of its infrastructure and endpoints, in order to streamline its IT operations and support.
Choosing Nexthink After a presentation and a POC from its partner ProgressWays, flynas selected Nexthink to provide real-time visibility and IT analytics of its entire infrastructure from the end-user perspective. Nexthink allows flynas to retrieve reliable information on the performance of each workstation and its interaction with the IT infrastructure. Nexthink’s IT analytics enable the IT team to better understand application usage and the actual needs of end-users in disparate locations. Nexthink’s cartography facilitates investigations and helps flynas’ IT team detect and solve problems faster.
Nexthink alerts and reports show the cause of problems, whether from workstations, servers or the network. Nexthink dashboards allow flynas’ management team to make better business decisions based on accurate information. The IT team can now see if an end-user or an office location is experiencing problems with a workstation or a critical business application, easily and remotely.
“Nexthink helps us to avoid manual searches and trial and error troubleshooting. Nexthink provides real-time visibility of our IT infrastructure from end-to-end, enabling us to measure the quality of service provided, understand the experience of end-users and provide more proactive support.” Abdulnaseer Albalwi, IT Operations Manager, flynas
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics Benefits “Nexthink has been very helpful in incident management and reducing the time spent on discovering and resolving problems,” said Abdulnaseer Albalwi, IT Operations Manager at flynas. “Previously, during peak business periods, we were managing up to 100 tickets per day and thanks to Nexthink, that number has now been reduced to 4 or 5.” Nexthink has brought flynas significant benefits in terms of time and resources. The IT team can respond to issues in real-time thanks to an end-to-end view of its IT infrastructure usage. Nexthink provides the necessary insight to proactively identify service and performance issues even before end-users contact support. flynas is now able to ensure the best quality of service both for its end-users and passengers, regardless of where they are located. The next step of the project will be to upgrade to Nexthink V5.
“Nexthink is an amazing solution and very user friendly. With ProgressWays and Nexthink, we can now see our IT infrastructure differently, from the end-user perspective and we are able to align our IT operations and support with the business.” Abdulnaseer Albalwi, IT Operations Manager, flynas
About ProgressWays-IT: ProgressWays brings a breath of fresh air to the professional services market in KSA. By combining its original values, going the extra mile and utilizing its unique expertise to provide state of the art services. ProgressWays will lead the market by introducing new standards of excellence and quality driven services, enhance the customers’ experience and make challenging tasks more enjoyable every time. ProgressWays guarantees excellence in professional services delivery, by making its expertise, services and solutions available to help customers to achieve their business goals efficiently and effectively; through affordable yet reliable solutions and services. ProgressWays aims to be a trusted partner to its customers that provides highly qualified resources and ensures a smooth and successful implementation for their projects.
See your IT infrastructure as never before
www.nexthink.com
