Nexthink
End-user IT Analytics
Kroll’s IT delivers highest standards of support to end-users “With Nexthink, you can see your IT infrastructure as never before and you can track everything that’s done on the end-user’s machine. If we have the Nexthink Engine running, we know that with just a few clicks we will get the correct information we need to help our end-users. Nexthink is an essential tool for our IT operations.” Bill Wright, CTO, Kroll Bond Ratings
Nexthink has greatly improved Kroll’s end-user support, enabling Kroll’s IT team to be much more proactive instead of reactive, which is a huge benefit both from a reputational and functional standpoint. • Visibility and end-user IT analytics to improve IT operations and support • Increased productivity, efficiency and reduced the amount of downtime • Kroll’s IT department is now recognized as a valuable and trusted partner of the business
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About Kroll Bond Rating Agency Kroll Bond Rating Agency, Inc. was established in 2010 with the goal of bringing increased accountability to the financial markets through accurate, clear and transparent credit ratings. Kroll emphasizes ratings accuracy through the highest standards of due diligence, in-depth analysis with direct accountability to the investment community and new standards of risk assessment. Kroll is committed to providing accurate and valuable financial strength rating services along with consultation through its team's talented analytical resources. Offering both CMBS (Commercial Mortgage Backed Securities) servicer evaluations and a Subscription Rating Service (SRS), Kroll is a trusted resource used by finance, risk and treasury professionals to monitor the credit worthiness and financial soundness of institutions with which they do business.
Business Challenge The bond ratings market is highly competitive and fluctuates throughout the year as its business is driven by market demands. As a new company facing traditional and larger vendors for market share, Kroll has to build its credibility and reputation as a trusted source of information. Kroll aims to deliver high quality, accurate and timely ratings for bonds issued by financial institutions and large corporations. To ensure the success of its business in this challenging marketplace, Kroll depends on its IT operations. Kroll’s IT department needs to reliably support end-users in two separate locations (NY and MD), making sure everyone in the company is properly equipped to perform their jobs (from the administrative level to the analysts). The IT team provides the tools the analysts need to perform the financial analysis required for the generation of ratings.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
In an effort to reduce downtime, Kroll's IT team maintains loaner machines for issues when the root cause and problem cannot be resolved in a few minutes. While helpful, the loaner machines pose a significant disruption for both the end-users and Kroll’s IT. Without visibility into their end-users' experience or advanced warning of issues, Kroll's IT team found that they had to resort to the loaner machines more often than they wanted to, which left both business end-users and Kroll’s IT unhappy. Kroll’s IT team needed a more proactive solution to improve their IT operations (i.e., reduce their dependence on loaner machines), decrease troubleshooting time, track potential problems before they happen and manage their infrastructure more effectively from the perspective of the end-user.
Choosing Nexthink Previously, when an end-user called and complained about IT problems preventing them from working, Kroll’s IT team didn’t really know exactly what was happening on the PC or where to start investigating the problem. They were missing valuable information about the end-user’s activities such as what was installed, how many resources were being used, how many times the machine was crashing or re-booted, etc. Without this data, it took more time to diagnose the problem and made it difficult to provide a high level of service to their end-users. After having seen a demonstration, Kroll’s IT team was impressed and recognized that Nexthink is a unique solution that could transform their IT operations. Whenever there is a question about an end-user, an application, or a device, etc., the answer can quickly be found by just entering a few keywords into the Nexthink Finder. “With Nexthink, you can see your IT infrastructure as never before and you can track everything that’s done on the end-user’s machine,” said Bill Wright, Kroll’s CTO. “If we have the Nexthink Engine running, we know that with just a few clicks we will get the correct information we need to help our end-users. Nexthink is an essential tool for our IT operations.”
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
Benefits Nexthink has greatly improved Kroll’s end-user support, enabling Kroll’s IT team to be much more proactive instead of reactive, which is a huge benefit both from a reputational and functional standpoint. Once Nexthink was installed, Kroll’s IT team could immediately see that their end-users were struggling with a number of unreported issues such as insufficient memory and slow boot times. With Nexthink, Kroll’s IT team can now reach out before incidents are reported and improve the configuration of the end-users’ machines so they boot faster and have fewer failures. Nexthink has saved Kroll’s individual employees’ productivity as their machines are operating more efficiently and the amount of downtime they experience is lower. Kroll’s IT department is now recognized as a valuable and trusted partner of the business.
“With Nexthink, we can investigate issues in real-time, while end-users are on their machine and we’ll know exactly what’s happened, what they’ve installed, what the status of the machine is, no matter where end-users are located. We can confidently say ‘We know what’s happening, let us help you.’ Nexthink is a game changer and a must-have for any IT operations team.” Bill Wright, CTO, Kroll Bond Ratings
See your IT infrastructure as never before
www.nexthink.com
Kroll’s IT delivers highest standards of support to end-users “With Nexthink, you can see your IT infrastructure as never before and you can track everything that’s done on the end-user’s machine. If we have the Nexthink Engine running, we know that with just a few clicks we will get the correct information we need to help our end-users. Nexthink is an essential tool for our IT operations.” Bill Wright, CTO, Kroll Bond Ratings
Nexthink has greatly improved Kroll’s end-user support, enabling Kroll’s IT team to be much more proactive instead of reactive, which is a huge benefit both from a reputational and functional standpoint. • Visibility and end-user IT analytics to improve IT operations and support • Increased productivity, efficiency and reduced the amount of downtime • Kroll’s IT department is now recognized as a valuable and trusted partner of the business
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics About Kroll Bond Rating Agency Kroll Bond Rating Agency, Inc. was established in 2010 with the goal of bringing increased accountability to the financial markets through accurate, clear and transparent credit ratings. Kroll emphasizes ratings accuracy through the highest standards of due diligence, in-depth analysis with direct accountability to the investment community and new standards of risk assessment. Kroll is committed to providing accurate and valuable financial strength rating services along with consultation through its team's talented analytical resources. Offering both CMBS (Commercial Mortgage Backed Securities) servicer evaluations and a Subscription Rating Service (SRS), Kroll is a trusted resource used by finance, risk and treasury professionals to monitor the credit worthiness and financial soundness of institutions with which they do business.
Business Challenge The bond ratings market is highly competitive and fluctuates throughout the year as its business is driven by market demands. As a new company facing traditional and larger vendors for market share, Kroll has to build its credibility and reputation as a trusted source of information. Kroll aims to deliver high quality, accurate and timely ratings for bonds issued by financial institutions and large corporations. To ensure the success of its business in this challenging marketplace, Kroll depends on its IT operations. Kroll’s IT department needs to reliably support end-users in two separate locations (NY and MD), making sure everyone in the company is properly equipped to perform their jobs (from the administrative level to the analysts). The IT team provides the tools the analysts need to perform the financial analysis required for the generation of ratings.
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
In an effort to reduce downtime, Kroll's IT team maintains loaner machines for issues when the root cause and problem cannot be resolved in a few minutes. While helpful, the loaner machines pose a significant disruption for both the end-users and Kroll’s IT. Without visibility into their end-users' experience or advanced warning of issues, Kroll's IT team found that they had to resort to the loaner machines more often than they wanted to, which left both business end-users and Kroll’s IT unhappy. Kroll’s IT team needed a more proactive solution to improve their IT operations (i.e., reduce their dependence on loaner machines), decrease troubleshooting time, track potential problems before they happen and manage their infrastructure more effectively from the perspective of the end-user.
Choosing Nexthink Previously, when an end-user called and complained about IT problems preventing them from working, Kroll’s IT team didn’t really know exactly what was happening on the PC or where to start investigating the problem. They were missing valuable information about the end-user’s activities such as what was installed, how many resources were being used, how many times the machine was crashing or re-booted, etc. Without this data, it took more time to diagnose the problem and made it difficult to provide a high level of service to their end-users. After having seen a demonstration, Kroll’s IT team was impressed and recognized that Nexthink is a unique solution that could transform their IT operations. Whenever there is a question about an end-user, an application, or a device, etc., the answer can quickly be found by just entering a few keywords into the Nexthink Finder. “With Nexthink, you can see your IT infrastructure as never before and you can track everything that’s done on the end-user’s machine,” said Bill Wright, Kroll’s CTO. “If we have the Nexthink Engine running, we know that with just a few clicks we will get the correct information we need to help our end-users. Nexthink is an essential tool for our IT operations.”
See your IT infrastructure as never before
www.nexthink.com
End-user IT Analytics
Benefits Nexthink has greatly improved Kroll’s end-user support, enabling Kroll’s IT team to be much more proactive instead of reactive, which is a huge benefit both from a reputational and functional standpoint. Once Nexthink was installed, Kroll’s IT team could immediately see that their end-users were struggling with a number of unreported issues such as insufficient memory and slow boot times. With Nexthink, Kroll’s IT team can now reach out before incidents are reported and improve the configuration of the end-users’ machines so they boot faster and have fewer failures. Nexthink has saved Kroll’s individual employees’ productivity as their machines are operating more efficiently and the amount of downtime they experience is lower. Kroll’s IT department is now recognized as a valuable and trusted partner of the business.
“With Nexthink, we can investigate issues in real-time, while end-users are on their machine and we’ll know exactly what’s happened, what they’ve installed, what the status of the machine is, no matter where end-users are located. We can confidently say ‘We know what’s happening, let us help you.’ Nexthink is a game changer and a must-have for any IT operations team.” Bill Wright, CTO, Kroll Bond Ratings
See your IT infrastructure as never before
www.nexthink.com
