SSC/ N 2504 Provide administrative support to payroll processes
SSC/ N 2504
Provide administrative support to payroll processes
Overview This unit is about carrying out specified rule-based transactions to support payroll processes.
22
Applicable NOS Unit
SSC/ N 2504 Unit Code Unit Title (Task) Description
Provide administrative support to payroll processes SSC/ N 2504 Provide administrative support to payroll processes
This unit is about carrying out specified rule-based transactions to support payroll processes. Scope This unit/task covers the following: Transactions: monitoring changes to payroll data updating payroll with changes executing payroll applications Stakeholders: employees in client organization managers in client organization payroll specialists in client organization client account manager Media: telephone e-mail chat post face-to-face Appropriate people: line manager colleagues subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to payroll processes PC2. carry out transactions as required, in line with your organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. respond to payroll queries referred from employee helpdesk in line with SLAs PC4. generate reports requested by stakeholders in standard formats PC5. communicate effectively with stakeholders using appropriate media PC6. obtain advice and guidance from appropriate people, where required Knowledge and Understanding (K) B. Organizational You need to know and understand: KA1. your organization’s policies, procedures, service level agreements and Context guidelines for providing administrative support including your role and (Knowledge of the 23
SSC/ N 2504
Provide administrative support to payroll processes
company/ organization and its processes)
B. Technical Knowledge
Skills (S) A. Core Skills/ Generic Skills
B. Professional Skills
responsibilities in relation to this KA2. your organization’s knowledge base and how to access and update information KA3. legislation, requirements, rules and regulations that apply to payroll and tax related processes KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for payroll processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation for transactions accurately and adhering to required timescales KA9. your organization’s systems and tools for payroll transactions and how to use these KA10. your organization’s policies and procedures for payroll transactions and the importance of complying with these KA11. where to obtain advice and guidance on payroll processes KA12. standard formats for reports You need to know and understand: KB1. relevant documentation to be completed at different stages in payroll processes KB2. common payroll queries and how to respond to these KB3. how to generate standard reports KB4. current practice in payroll processes Writing Skills You need to know and understand how to: SA1. communicate with colleagues in writing Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data 24
SSC/ N 2504
C. Technical Skills
Provide administrative support to payroll processes SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements SB6. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB7. work effectively in a customer facing environment Problem Solving You need to know and understand how to: SB8. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB9. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB10. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB11. check your work is complete and free from errors Team Working You need to know and understand how to: SB12. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. store and retrieve information SC4. source, use and apply tools and packages specific to your role SC5. keep up to date with changes, procedures and practices in your role
25
SSC/ N 2504
Provide administrative support to payroll processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2504 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
26
Provide administrative support to payroll processes
Overview This unit is about carrying out specified rule-based transactions to support payroll processes.
22
Applicable NOS Unit
SSC/ N 2504 Unit Code Unit Title (Task) Description
Provide administrative support to payroll processes SSC/ N 2504 Provide administrative support to payroll processes
This unit is about carrying out specified rule-based transactions to support payroll processes. Scope This unit/task covers the following: Transactions: monitoring changes to payroll data updating payroll with changes executing payroll applications Stakeholders: employees in client organization managers in client organization payroll specialists in client organization client account manager Media: telephone e-mail chat post face-to-face Appropriate people: line manager colleagues subject matter experts Performance Criteria (PC) w.r.t. the Scope To be competent, you must be able to: PC1. establish the nature and extent of administrative support you are required to provide to payroll processes PC2. carry out transactions as required, in line with your organization’s standards, rules and procedures and client-specific service level agreements (SLAs) PC3. respond to payroll queries referred from employee helpdesk in line with SLAs PC4. generate reports requested by stakeholders in standard formats PC5. communicate effectively with stakeholders using appropriate media PC6. obtain advice and guidance from appropriate people, where required Knowledge and Understanding (K) B. Organizational You need to know and understand: KA1. your organization’s policies, procedures, service level agreements and Context guidelines for providing administrative support including your role and (Knowledge of the 23
SSC/ N 2504
Provide administrative support to payroll processes
company/ organization and its processes)
B. Technical Knowledge
Skills (S) A. Core Skills/ Generic Skills
B. Professional Skills
responsibilities in relation to this KA2. your organization’s knowledge base and how to access and update information KA3. legislation, requirements, rules and regulations that apply to payroll and tax related processes KA4. your organization’s guidelines and methods of communication KA5. the range of media used to communicate with stakeholders KA6. standard tools and templates available for payroll processes and how to access and use these KA7. specific tools and templates available for project and engagement processes and how to access and use these KA8. the importance of completing all documentation for transactions accurately and adhering to required timescales KA9. your organization’s systems and tools for payroll transactions and how to use these KA10. your organization’s policies and procedures for payroll transactions and the importance of complying with these KA11. where to obtain advice and guidance on payroll processes KA12. standard formats for reports You need to know and understand: KB1. relevant documentation to be completed at different stages in payroll processes KB2. common payroll queries and how to respond to these KB3. how to generate standard reports KB4. current practice in payroll processes Writing Skills You need to know and understand how to: SA1. communicate with colleagues in writing Reading Skills You need to know and understand how to: SA2. follow instructions, guidelines, procedures, rules and service level agreements Oral Communication (Listening and Speaking skills) You need to know and understand how to: SA3. listen effectively and orally communicate information Decision Making You need to know and understand how to: SB1. make decisions on suitable courses of action SB2. identify anomalies in data 24
SSC/ N 2504
C. Technical Skills
Provide administrative support to payroll processes SB3. ask for clarification and advice from others Plan and Organize You need to know and understand how to: SB4. plan and organize your work to achieve targets and deadlines Customer Centricity You need to know and understand how to: SB5. check your own work meets customer requirements SB6. carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements SB7. work effectively in a customer facing environment Problem Solving You need to know and understand how to: SB8. refer anomalies to the line manager Analytical Thinking You need to know and understand how to: SB9. configure data and disseminate relevant information to others Critical Thinking You need to know and understand how to: SB10. apply balanced judgments to different situations Attention to Detail You need to know and understand how to: SB11. check your work is complete and free from errors Team Working You need to know and understand how to: SB12. work effectively in a team environment You need to know and understand how to: SC1. agree objectives and work requirements SC2. use information technology effectively to input and/or extract data accurately SC3. store and retrieve information SC4. source, use and apply tools and packages specific to your role SC5. keep up to date with changes, procedures and practices in your role
25
SSC/ N 2504
Provide administrative support to payroll processes
NOS Version Control
NOS Code Credits(NVEQF/NVQF/NSQF) [OPTIONAL] Industry IT-ITeS Business Process Industry Sub-sector Management
SSC/ N 2504 Version number
0.1
Drafted on
30/04/2013
Last reviewed on
30/04/2013
Next review date
30/06/2014
26
